Guest Relation Officer & Guest Service Agent tại Premier Residences Phu Quoc Emerald Bay

2/2019 → 4/2020 (1 năm 2 tháng)

Kiên Giang, Việt Nam

Guest relation officer and guest service agent - Greet guests, assist moving cars, shuttling customers when needed, cleaning lobby when needed, maintaining a clean and friendly environment. - Acknowledge hotel guest by greeting, registering and assigning rooms, issuing room keys, follow on special request and needs. - Be aware of issues related to guest and/or front desk to keep inform all the departments and find solutions. - Contact housekeeping, maintenance or any other departments staff when guest's difficulties arise including reporting and follow-ups. - Transmit and receive messages, keeping records of occupied rooms and guests' accounts, creating and confirming reservations. - Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. - Answer guest requests for assistance and coordinate with housekeeping, bell service, staff, and management to fulfill guest requirements.