Quality Control Executive tại ACSV Vietnam Jsc

9/2017 → / (8 năm 8 tháng)

Hanoi

- Analyzed technical issues, based on reports from other divisions - In charge of clarifying all claims from customers/partners and support tracing staffs to solve problems. - Implemented risk prediction and management, examined, and evaluated the working quality and satisfaction of clients. - Worked with the business development department to build a proper strategy for customer relations.

PROJECT ASSISTANT IN MARKETING tại Luxstay PTE Ltd

1/2017 → 12/2018 (1 năm 10 tháng)

Hanoi

- Built content for Facebook page and website for daily activities and advertising in the time of launching. - Assisted in market research to understand customers’ insight and behaviors in the first phase of product development - Planned CRM strategies with the customer service team for brand loyalty, booking management, raised the sales to 20% - Assisted the manager in public communications, PR. - Seed page, managing minor Facebook pages to drive traffic to the main Facebook page - Analyzed Social media sites’ index (CTR, CPC, conversion rate) to improve social media reach and brand awareness - Worked with the dev team to improve customers’ experience - Supported in partnership development to build up the category

MARKETING DIRECTOR ASSISTANT tại SOPA MEDIA

2/2020 → Hiện tại

Hanoi

- Analyze market, information and competitors to formulate marketing strategy proposals - Assist in digital marketing plan execution with researching, building keywords for Facebook Ads, Google Ads and SEO. - Work with the creative team to make consultants for customers - Follow up the execution of marketing plans, the content and media timeline to ensure consistency with brand attributes, making monthly reports.

Scholarship

8/2018

5000 GBP Scholarship for Master course in Marketing in the University of Huddersfield.