Executive Assistant cum Event Manager tại Belgo – The Belgian Craft Beer Brewery

6/2019 → 3/2020 (8 tháng)

Ho Chi Minh City, Vietnam

Assistant to Management Tasks • ADMIN o Building maintenance & cleaning o Building security o Manage relations with local authorities and ensure company compliance with applicable regulations o Documents translation o Planes & hotels booking o Weekly and monthly reporting o Payment requests follow up • SALES & EVENTS o Internal events organization & coordination o Handle and follow up customers events requests o Events at Belgo organization & coordination o Contact companies in order to promote the organization of events at Belgo • COMMUNICATION o Reply to comments on Google, Trip Advisor, Facebook & other social medias o Collection and management of customers database (based on feedback forms, emails received, business cards, …) • HR o Manage recruitment and selection process o Work permit o Visas • GENERAL & SUPPORT o Staff working hours follow up in liaison with the accounting department o Managing projects as assigned and organizing teams to assist in these efforts o Sourcing & purchasing: best quality at the best price combined with on-site survey if needed o Liaise and follow up with delivery platforms o Others tasks assigned by CEO and GM o Personal requests from CEO Event Management Tasks o Receiving, handling and converting Meetings, Events and Group enquiries. o Planning events in conjunction with the client o Presenting and selling available and suitable banquet / event options to the highest possible standard o Contact Meeting Planner by mail, telephone, customer outings and site inspections. o Arrange and carry out restaurant show rounds. o Ensure the complete administration and execution of all planned events o Negotiate space, dates and rates to obtain booking goal o Assist in development and solicitation of Banquet and event package plans and aimed at conference business and encourage repeat business o Actively manage business bookings, record denials, make network referrals o Build strong relationships with customers to fully understand their needs. o Ensure online meeting partner websites are regularly updated and managed including photos, descriptions, and promotions o Ensuring all inquiries are recorded accurately in the Event Enquiry application o Bring in direct guests though online marketing and advertising o Assist in the preparation and monitoring of sales, department and budgetary reports as and when required

Reservations Sales Agent (Internal Transfer) tại Sheraton Saigon Hotel & Towers

6/2016 → 2/2017 (8 tháng)

Ho Chi Minh City, Vietnam

• Process reservations by mail, telephone, telex, cable, fax or central reservation systems referral • Process reservations from the sales office, other hotel departments, and travel agents • Know the type of rooms available as well as their location and layout • Know the selling status, rates, and benefits of all packages plans • Know the credit policy of the hotel and how to code each reservation • Create and maintain reservation records by date of arrival and alphabetical listing • Determine room rates based on the selling tactics of the hotel • Prepare letters of confirmation • Communicate reservation information to the front desk • Process cancellations and modifications and promptly relays this information to the front desk • Understand the hotel's policy on guaranteed reservations and no- shows • Process advance deposits on reservations • Track future room availabilities based on reservations • Help develop room revenue and occupancy forecasts • Prepare expected arrival list for front office use • Assist in preregistration activities when appropriate • Monitor advances deposit requirements • Handle daily correspondence. Respond to inquiries and make reservations as needed • Make sure that files are kept up to date • Make arrangements for clients travel programs if needed • Track future room availability on the basis of reservations, and help develop forecasts for room revenue and occupancy • To be aware of all front office procedures and assist with reception duties when required • To be fully aware of and adhere to health and safety, fire and bomb threat procedures • Willing to undertake any reasonable request made by management in any other areas of the house

Guest Service Center Agent tại Sheraton Saigon Hotel & Towers

5/2012 → 5/2016 (4 năm )

Ho Chi Minh City, Vietnam

• Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards • Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, two-way radios, emergency phones, call accounting, guest room equipment operations and hotel channels • Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction • Handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered • Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner • Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities • Coordinate with Room Service menu availability to ensure guest satisfaction • Respond to all guest inquiries and requests as it relates to all Front Office processes by using hotel property management system, service recovery module

Academic scholarship

10/2004

• Awarded scholarship for good academic in 7 consecutive semesters at university (out of 8)