Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Minh Mẫn
582 Lượt xem hồ sơ
Nam, 16/01/1989, 36 tuổi
Phú Nhuận, Tp. HCM
Cập nhật: 29/04/2022
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 0 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Giám sát
Thỏa thuận
HCMC
Tiếng Anh (Giỏi)
5 sao
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
RMIT Saigon
Diploma of Commerce - Cao đẳng
2009 → 2011
University of Houston
Hotel and Restaurant Management - Đại học
2011 → 2016
Kĩ năng
| Leadership | |
| Customer Service | |
| Teamwork | |
| Time Management | |
| Problem Solving / Decision Making |
Kinh nghiệm làm việc
Night Auditor tại TownePlace Suites by Marriott, Galleria Area
8/2015 → 12/2016 (1 năm 3 tháng)
Houston, Texas
● Being one of the Charter members, who helped open the hotel ● Understanding how to perform check-in and check-out procedures, and recognizing loyal guests ● Posting and verifying room charges and taxes, purchase transactions to guest accounts ● Checking declined credit cards, room rate variance, and sell overridden ● Running audit, printing and summarizing operations reports for management level ● Being manager on duty and making decision for any problem occurred at night time ● Helping housekeeping job: wash, dry and fold linens and terry, and inspecting rooms
Operations Manager tại Courtyard by Marriott, Houston NW/Cypress
12/2016 → 5/2017 (5 tháng)
Cypress, Texas
● Being one of the opening management team ● Being responsible for organizing, setting up and monitoring the Bistro operations ● Checking the food specification and ordering Food & Beverage for the entire hotel ● Recruiting and training Bistro employees of Bistro standards, Culinary training, Beverage training, POS training, and scheduling staffs ● Taking responsible of Housekeeping department: setting up guestrooms per Courtyard standards, organizing housekeeping carts and storages, monitoring laundry machines and Ecolab chemicals, hiring and training staffs, creating housekeeping boards and inspecting rooms everyday ● Working together with Director of Sales to host the conference room, create the catering menu based on the available food items and guest’s preference
Resort Assistant Manager tại InterContinental Da Nang
6/2017 → 12/2017 (5 tháng)
Son Tra District, Da Nang
● Being a lobby ambassador who controls, supports and resolves any problem happened at lobby ● Attending and assisting guests when having problem during stay, and providing solution or compensation to ensure handle problem effectively and efficiently ● Being Night Duty Manager who oversees the entire resort, helping operations run smoothly ● Running night audit, checking any abnormal room charges, summarizing operations reports for BODs and Owners
Operations Manager tại Novaland
1/2018 → 12/2018 (10 tháng)
District 1, HCMC
● Supporting pre-opening hotels from owner’s representative point of view ● Supporting and supervising daily hotel operations as per Hotel Management Agreement (HMA) or working process agreed between Operators and Owner ● Reviewing hotel’s investment into FF&E or any proposed areas where hotel believes the investment would help the operation ● Setting up operations strategy with hotels ● Improving service quality and performance in hotels Attending regular meetings and discussing issues requested by hotels ● Monitoring misconduct of hotel employees ● Handling legal issues ● Doing site surveys and producing reports or analysis when visiting hotels/resorts waiting for M&A (Merge & Acquisition) ● Reviewing all operational issues (except finance, accounting and marketing), including F&B operations, Housekeeping operations, Front office, Engineering, etc.
Operations Manager tại OYO Vietnam
1/2019 → 7/2019 (5 tháng)
District 1, HCMC
● Supporting for setting up a start-up company branch in Vietnam ● Helping to build SOPs for Operations department aligning with Vietnamese laws ● Understanding company’s technology software and platform in order to train hotel partners ● Acknowledging property management system (OS) logic to innovate more features adapting specific requests from each hotel partner ● Overseeing more than 100 hotel rooms totally to prevent revenue leakage and avoid potential guest complaints ● Thriving guest reviews on OTAs while improving working process of related teams to give out the best customer service between Oyo, OTAs and hotel partners ● Discussing with hotel owners to collaborate and support better in terms of operations matters
Google
Facebook
Zalo
