Area Manager tại NovaFnB

4/2021 → / (4 năm 1 tháng)

TPHCM

➢. Supervise the activities and performance of the team according to the overall company and department policy ➢. Set up team and personal objectives, implement capacity development for members to maximize the potential of achieving objectives ➢. Formulate annual Operation plan/strategies to comply with Company Business direction ➢ Responsible for the perfect operation of 12 stores ➢ Optimize of the One Ops-Systerm document set ➢ Optimize and Drive all Opex Cost in FnB Chain ➢. Make regular reports and reviews of budgets, asset management, performance, expense, and purchases ➢. Customer Service: Ensure to get all feedbacks of the customer and solve all problems besides that training whole Manager team how to solve that in the future ➢. Take good relationship with related internal and external departments to ensure achievement of objectives ➢. Other tasks as assigned by Operation Director

Area Manager tại Phúc Lộc Thọ

6/2020 → 3/2021 (8 tháng)

TPHCM

➢. Supervise the activities and performance of the team according to the overall company and department policy ➢. Set up team and personal objectives, implement capacity development for members to maximize the potential of achieving objectives ➢. Formulate annual Operation plan/strategies to comply with Company Business direction ➢ Responsible for the perfect operation of 9 PLT stores ➢ Optimize of the One Ops-Systerm document set ➢ Optimize and Drive all Opex Cost in FnB Chain at PLT Group ➢. Make regular reports and reviews of budgets, asset management, performance, expense, and purchases ➢. Customer Service: Ensure to get all feedbacks of the customer and solve all problems besides that training whole Manager team how to solve that in the future ➢. Take good relationship with related internal and external departments to ensure achievement of objectives ➢. Other tasks as assigned by Operation Manager

Store Manager tại Highlands Coffee

6/2010 → 12/2014 (4 năm 5 tháng)

Thành phố Hồ Chí Minh, Hồ Chí Minh, Việt Nam

Main responsibilities: ➢ Training on the brand and the expertise for staffs. Developing high- potential staffs (successfully promoted 3 staffs to become assistant store managers) ➢ Manage revenue in-store: Grew the daily revenue from 7 million VND to 16 million VND ➢ Manage and control operating costs in the store ➢ Manage, follow up and take responsibility for inventory and equipment list of the department. ➢ Manage and control quality products in-store (F&BSCE) ➢ Manage environment in-store (F&BSCE) ➢ Can read, analysis and control P&L ➢ Give the plan LSM to improve revenue in store

Training Restaurant Manager tại Golden Gate Trade & Service JSC

1/2016 → 10/2018 (2 năm 8 tháng)

Hồ Chí Minh

Main responsibilities: ➢ Training on the brand and the expertise for staff.Provides coaching, direction, and support to co-workers concerning ➢ Manage revenue in the restaurant (Give the plan LSM for improving revenue in-store, Training Staff in suggestive selling projects...) ➢ Manage and control operating costs in the restaurant (Control wastage/breakages in the store following targets., Controls restaurant expenses and keep it at a minimum based on targets (utilities & stationery. Focus control COS and COL in restaurant effectively ➢ Manage, follow up and take responsibility for inventory and equipment list of the department. ➢ Manage and control quality products in Restaurant (Ensure to implement 100% of the restaurant’s standards on Food Safety and Hygiene at all times.) ➢ Manage the environment in the restaurant (F&BSCE) ➢ Can read, analysis and control P&L ➢ Manage 2 Restaurants at the same time (Vuvuzela Zen - Vuvuzela Vivo) (Vuvuzela Vincom Vo Van Ngan -Vuvuzela Vivo) (Hutong Vo Van Ngan - Hutong Le Van Viet

Operation Manager tại Eclipse Bar and Restaurant

10/2018 → 6/2020 (1 năm 8 tháng)

Yangon, Mi-an-ma (Miến Điện)

➢. Supervise the activities and performance of the team according to the overall company and department policy ➢. Set team and personal objectives, implement capacity development for members to maximize the potential of achieving objectives ➢. Formulate annual Operation plan/strategies to comply with Company Business direction ➢. Responsible for the perfect operating of the 3 venues of Eclipse Bar and Restaurant: Beer Club, Beer Garden, and Music Lounge in Myanmar ➢. Propose and strengthen policies, methods to improve the good operation of 3 venues ➢ Optimize and Drive all Opex Cost in FnB Chain at Eclipse Bar And Restaurant ➢. Make regular reports and reviews of budgets, asset management, performance, expense, and purchases ➢. Customer Service: Ensure to get all feedbacks of the customer and solve all problems besides that training whole Manager team how to solve that in the future ➢. Take good relationship with related internal and external departments to ensure achievement of objectives ➢. Other tasks as assigned by Group General Manager

Certificate Training Restaurant Manager

9/2018

Complete the Course Training Restaurant Manager at GGG Becoming the one of team member training restaurant manager at GGG

Jackie Cao -Cao Hoài Phong - Group General Manager

Eclipse Bar and Restaurant Myanmar and Viet Nam

phong.cao1982@gmail.com - 0902692892

Hứa Lê Duy - Operation Manager

Golden Gate Trade & Service JSC

duy.hua@ggg.com.vn - 0909249256