Restaurant Supervisor tại KOBE TEPPANYAKI District 3 and District 1

3/2022 → 1/2024 (1 năm 10 tháng)

Hồ Chí Minh

- Make appointment and interview new employees - Train and assist new associates with required tasks - Arrange colleague roster based on restaurant occupancy and staffs personal requests - Constantly check all preparation, beverage stocks, working area cleanness, equipment, staffs’ appearance and their performance throughout the shift - Take and confirm guests reservation through the restaurant hotline, zalo, website, email... - Suggest new selling promotions and boost financial records by offering staffs up-sell KPI each month and rewards - Make assignments for the deep-cleaning of each working area every week - Manage stocks and expired items - Handle, follow up customer issues and create exceptional experiences - Design menu, festive posters and food name tags... - Check on revenue and collecting payment everyday, handle red invoice issues - Contact tourguide and their agents to host dinner for big groups of touristic guests - Suggest promotion and new set menu for festive season - Follow up the membership list and eating habits of the familiar guests - Work close with head chef to proactively upsell the stocks which is rarely sold

Associate of the year 2021 - JW Marriott Phu Quoc Emerald Bay Resort & Spa

1/2022

Nhân viên xuất sắc nhất bộ phận F&B 2021