Shift Leader & Butler tại Khách sạn The Reverie Saigon

6/2018 → 4/2020 (1 năm 10 tháng)

HCMC

- Check and complete daily checklist tasks. - Main person in-charge during the operation. - Handle all duties according to hotel policies, procedures, internal rules and standard. - Training for the new staff about Hotel Products Knowledge, LQA/ Forbes standards and HACCP. - Check the guests satisfaction. - Handling problem and conflict. - High-class Butler service. - The Private Butler for all of famous celebrities in China, Taiwan and Việt Nam.

Guest Service Agent tại Khách sạn The Reverie Saigon

6/2017 → 6/2018 (1 năm )

HCMC

- Check-in, check-out for VIP and VVIP guest. - First class service. - Provide private and luxurious services for guests with high qualities standard. - Handling guest complaint/feedback - Bartender skills. - High-class Butler service. - F&B, Housekeeping, Bartender cross-training course. - Food & Beverage controlling, inventories controlling, HACCP.

Spa Captain cum Cashier tại Khách sạn Liberty Central Saigon Citypoint

9/2014 → 5/2017 (2 năm 7 tháng)

HCMC

- Coaching and training for the new staffs use or sale of products, programs, oractivities. - Plan or direct spa services and programs. - Assess employee performance and suggest ways to improve work. - Monitor operations to ensure compliance with applicable health, safety, orhygiene standards. - Respond to customer inquiries or complaints. - Develop or implement marketing strategies. - Sell products, services, or memberships.

Employee of the month

2/2014

Alagon Saigon Hotel & Spa

Certificate of Appreciation

9/2014

Liberty Central Saigon Citypoint

The Reverie Star of the month

1/2020

Passion for Service

Ms. Serena Zhou - Reverie Lounge Manager and Chinese Relation Director

khách sạn The Reverie Saigon

serena.zhou@thereveriesaigon.com - 0828898666