Area Director of Food & Beverage tại Mandarin Oriental the Hotel Group

7/1996 → 12/1999 (3 năm 5 tháng)

Jakarta, Indonesia

Mandarin Oriental Jakarta 8 outlets, 24H room service, 18 function/meeting rooms and 5 ballrooms Having successfully Strengthened, Innovated and expedited Jakarta operation, that led to achieve the “Conde Nast Traveler award” for “Best food & beverage Hotel in Asia” I was Appointed In 1997 area Director overseeing the entire F&B and Banqueting operations of 7 Properties with 70+ outlets in the Far-East. • Led my area to successful and profitable growth over the 3 years period, providing operational and profitability support across the 7 properties supervised. • Grew and drove brand revenues by over $80M in 1999 boosting average outlet volume to 25% by cultivating a culture of success, focusing on brand standard, market presence based on internal local marketing, succession planning • Pioneered the first partnership with “KRUG” opening the first “THE KRUG ROOM” in Hong Kong • Oversaw and approved 30+ renovation in 3 years modernizing and reshaping Mandarin Oriental F&B offering. • Mentored 12+ Directors, departmental trainers and marketers, driving a quality and productivity based strategy, establishing an atmosphere of creativity, collaboration and consensus on decision making. • Ensured profitable operations by establishing a strong culture of prime cost budget and bonus targets to financial results • Successfully reduced excessive labor costs, implementing systems to control fixed labor costs/meet budgets and focusing on training and nurturing of team member to deliver service quality and enhance profitability • Improved guest satisfaction up to 15% by having motivated and engaged staff delivering the product.

Director New Openings and Operations Support tại Stein Hotels & Resorts Group (now Franklyn)

1/2000 → 9/2005 (5 năm 8 tháng)

London, United Kingdom

Stein group was a REIT Investment company focused in the development, renovation and operation of hotels and resorts. operating a portfolio of 25 properties, across UK Spain, Italy, with over 3500 staff, Developed and Oversaw Key corporate level project and successfully led and ensure execution of new property opening and improvements plan for the group’s hotels operations in France and Italy, assessing final readiness to open (Legal and brand standards requirements). Support Corporate in the selection appointment and onboarding of new Property General Manager. Conducted presentation and GM/Owner orientation Conducted all hotel opening related projects, spearheading 12 new acquisition with a $ 80M budget full cost recovered Annually Directly lead and coordinate the opening of 11 new Hotel • Casa Angelina (5-star lifestyle Hotel member of SLH) | Reconversion & Re-opening |Praiano, Italy • Murano Urban Resort (5-star lifestyle hotel)! Conversion & Opening | Paris France • Murano Resort Marrakesh (5-star Lifestyle resort) | Reconversion and Opening | Marrakesh, Morocco • Il Melograno (5-star resort, member of Relais et Chateau) | Acquisition & re – opening | Bari, Italy • La Peschiera (5-star ultra-luxury resort member of SLH) | Conversion & opening | Bari, Italy • Cala Ponte Resort and Marina (5-star boutique hotel & Marina l) | new build & opening | Polignano, Italy • Galzignano Thermae Spa & Golf Resort (4 hotels complex, thermal & spa, MICE, tennis & golf) | Acquisition, Branding & Opening |Galzignano, Italy • Villa Policreti Golf Resort (Historic 5-star hotel, golf course) | conversion & Opening | Aviano, Italy

Hotel Manager tại Wyndham Hotels & Resorts

10/2005 → 6/2008 (2 năm 8 tháng)

Bucharest, Romania

Howard Johnson Grand Plaza Hotel (now Sheraton) 285 rooms and 27 suites with extensive MICE facilities & Outside Catering operations 24 h. room service 321 staff. I got married and decided to take a step back from Corporate to a more operational role initially Employed as EAM (F&B). • revitalized and upgraded the entire operation within six months, Promoted to Hotel manager in April 2006 to oversee and co-ordinate all operational aspect, from budgeting to ExCom direction. • Created a new brand “Centro” opening two new outlets “Centro Café” and “Centro Pastry Shop” adding new revenue streams to the operation. Developed the new brand to become a franchise by establishing, Standards, OS&E, FF&E establishing standardized Joining fee standardizing opening and fitting costs • Established a catering operation, capturing 65%+ market share and became #1 catering in the marketplace three months after its launch, achieving in 6 months the forecasted Yearly income. • Delivered additional $250 K revenue by Acquiring Government and Diplomatic accounts. • Achieved the Higher ADR and GOP in my competition set • Recognized by Wyndham group ‘Best Employee Engagement’ hotel in the Region • Nominated hotel of the year by Wyndham for guest satisfaction results

Cluster General Manager tại Red Sea Hotels & Cruises

7/2008 → 7/2012 (4 năm )

Sharm el Sheikh, Egypt

Sharm plaza & Sharm Resort & Spa Rebranding from Crowne Plaza, two resorts totalling 680 rooms 10 F&B “a la carte” Themed outlets), 24 H room service, 658 Staff, Full P&L responsibility I was fully involved operationally with high visibility in the day to day business of the resort • Successfully Formulated and executed a complex Contingency Plan throughout “Arab Spring Revolution” • Achieved 68% Average occupancy the highest In Sharm el Sheikh During Arab Spring • GOPPAR 95 YTD • Ranked #12 on TripAdvisor out of 231 hotels Reef Oasis Beach & Reef Oasis Senses Resort | Extension & refurbishment Hired by the CEO of Red Sea Hotels to transition this resort during a $ 40 M expansion and refurbishment and service Overhaul, with the Full operational and P&L responsibility for 2 resorts, totaling 912 rooms, 2 Palaces with a Royal & Presidential suites 17 F&B “a la carte” outlets, 23 pools, large beach and Water Park, 942 staff. Successful in converting the All-Inclusive concept, and Completing the expansion plan of the resort on budget and with minor delay (22 days) with the new construction of Senses resorts bringing the combined capacity to 3.100 guests per week • Co-ordinated and Directed the project management for the final phase of the new resort, 240 rooms, 10 additional swimming pools, 12. 000 sqm. Waterpark 6 additional F&B outlets • Spearheaded and Transformed F&B product and service from all buffet style to “a la Carte” in all F&B outlets, generating an increase in extra sales revenue of $ 1.5 M (+116%) with 73% profitability • Overhauled SPA product concept and service delivery generating an increase of over 35% in revenue compared to previous years • Innovating the new All-Inclusive plan, has generated an increased 23% total revenues achieving in 2009 (Global Financial Crisis) the best financial year of the resort in 12 yrs. • Achieved highest audit score for Health & Safety in the Region. (Cristal group audit Platinum certificate) • Brought the resort to be best All Inclusive in the region for product and service delivery (TripAdvisor Ranking #1 All inclusive, overall, #6 on 241 hotels).

General Manager tại Sandals Resorts International

7/2012 → 1/2015 (2 năm 6 tháng)

Caribbean

Sandals Grande Riviera Beach & Villas Golf Resort | Ochos Rios, Jamaica Transferred from Antigua to “revamp and Rebrand” the resort with a $45 M renovation project, I was the point of contact for the project Team and Head Office with the Full operational and P&L responsibility for The Resort built on 110 acres, 524 rooms & 48 Villas (146 units with butlers only service), 25 F&B outlets, 105 pools, 22 hot tubs, two Spas and more than 5,000 sqm. of M&C facilities, Ochi beach club & Marina,18 holes golf course, 970 staff • Introduced a clear guest journey strategy during property refurbishment • Pioneered the introduction of newly “Club Sandals” concierge services and room category • Exceeded room’s revenue forecast by 9.7% YTD over delivering $650k • Improved Audited scoring from 4.4 to 4.8 (5.0 max) • Created and Opened 2 new F&B concept and outlet • Pioneered and Launched Caribbean’s first speakeasy bar & Lounge • Awarded Group’s Best resort for guest satisfaction/financial performance General Manager | Sandals Grande Antigua Resort | Saint Johns, Antigua Leadership, direction and management of this Island’s Landmark resort, 380 rooms 15 F&B “a la Carte” outlets, butler service, 740 Staff. During my tenure, the property was awarded “World’s Leading Honeymoon Resort” Hired as Hotel manager with the mission to significantly improve the customer experience and inspire, engage and motivate the team, achieved a Manager scorecard of 96% in the Kincentric employee’s engagement survey Stabilize and improve the resort commercial performance by managing the Annual Revenue Plan, Events Calendar and monthly Sales Action Plan, maximizing revenue from Rooms, F&B, meetings & events, actively manage budgets and financial plans as well as controlling expenditure. • Attained best Audited resort performance from a previous 4.2 average to a 4.8 • Strengthened budget saving of 9.8 % on a yearly basis improving bottom line results • Successfully increased the “Soon Come Back” in resort booking ratio from 88% previous year to a 95% • Reduced staff turnover of 18% bringing it to 32% • Rank #1 luxury all-inclusive on TripAdvisor and overall, # 5 out of 145 properties. • Promoted to General Manager after 5 months of performance

Area General Manager tại Sunwing Waterworld Resorts

6/2015 → 2/2017 (1 năm 8 tháng)

Makadi Bay, Egypt

June 2015 to February 2017 - Sunwing Waterworld is a 5-star family beach resort & water park with 650 rooms, 16 themed F&B outlets, 630 meters of water attraction, 920 staff. - Makadi Spa is a 5 star adult only resort with 320 suites and 10 F&B outlets, 450 staff - Makadi Palace Family Star, 5 star beach resort with 80 family suites, (2/3-bedroom) guest have access to all F&B outlet of SWW and Mall, 120 staff Leading the largest hotel complex In Makadi Bay with over 1000 rooms & Suites inventory, with extensive F&B offering, providing strategic and operational leadership management, direction and coordination of the day to day operations • Oversee two general manager direct reports with 1500 staff and accountable for resorts revenues of $ 31M per year • Achieved more than 20% improvement in Revenue generation index (RGI) for the second half of 2015 compared to previous financial year • Accommodation sales averaging $ 520.000 per week • Exceeded aggressive 2015 budget despite previous quarter downturn (Flights stop to Egypt) • Controlled and effectively managed costs to restore operation efficiency to Stockholder expectations (46%) • Exceeded previous year GOP by $ 750.000 an increase of 14% • Maintained occupancy levels and increased average spending on ancillary revenue resulting in better bottom line results. • Developed 3 Team member into Hotel Manager

General Manager tại Ramee Group Hotels Resorts & Residences

3/2017 → 10/2018 (1 năm 7 tháng)

Manama, Bahrain

Ramee Grand Hotel and SPA, Strategic business leader of this Hip 5-star 166 keys and Group’s Flagship property with overall responsibility of property operation • successful management of property performance for profitability, improved GOP by 50% in the first six months compared to same period previous year • Guest Experience and satisfaction increased quality performance review results from 81.7% to 87% for 2017 vs 2016 • In charge of managing and sustaining sales and marketing strategy • Consistently achieved and exceeded profit goal of 100% Delivered over $1M in revenue increases in less than 6 months by introducing and implementing new corporate Program (Day Delegate Rates) • Staff engagement and Retention, (staff turnover from 58% to 25% ) • Responsible for creating synergy in a cluster organization for the 7 hotels in Bahrain, Thus saving funds and revising procurement procedures and policies • Achieved Mystery Shopper Audited highest guest satisfaction scoring 93% • During my tenure property market share grew from 10.5 to 24.5%

General manager tại Reef Island Resort & Spa, Club House & Beach club

11/2018 → Hiện tại

Manama, Bahrain

Direct responsibility for all property operations including leasable spaces and residential, of a 102 keys, and 39 2/5-bedroom villas, occupied by High net worth individual and Diplomats, delivered business strategy and developed systems and procedures to improve operational quality of this Lifestyle boutique resort, Club House and Beach Club to align to our competition set. (STR report, Ritz Carlton, Four Season, Sofitel, Jumeirah, Wyndham Grand) • Consolidated positioning of this property after opening, Increased revenue streams and reduced expenses by 35% establishing a Change Management Program, eliminating redundant positions, and improving employee training. • Stabilized and brought Operational and Financial Break even after 2 months. • Achieved $11.2M revenue in the first 12 months of 2019 • Increased occupancy to 61.6% and profits by 23% in a declining market through quality management, process improvement, and the use of HNWI networking • Increased ADR to $ 244 against industry $ 220 (STR Report)

TripAdvisor Travelers' Choice Award

6/2013

Winner Sandals Grande Antigua

AAHS™ American Academy Hospitality Sciences

5/2013

Five Star Diamond Award – Caribbean Village at Sandals Grande Antigua

AAHS™ American Academy Hospitality Sciences

5/2013

Six Star Diamond Award – Mediterranean Village at Sandals Grande Antigua

World Travel Awards™

9/2013

World's Leading Honeymoon Resort – Sandals Grande Antigua

Selim Antoine Nseir - Owner Representative

Reef Island Resort and Spa

selimnseir2019@gmail.com - +97333059000