Assistant Club Floor Manager tại L7 Westlake Hanoi by Lotte Hotel

10/2025 → Hiện tại

Hà nội

• Managed guest check-in and check-out procedures efficiently and professionally. • Assisted in the daily management of Club Floor operations to ensure exceptional guest service • Welcomed and attended to VIP, corporate, and long-stay guests. Ádsad • Handled guest inquiries, requests, and complaints, ensuring prompt resolution • Conducted room inspections to maintain hotel quality and cleanliness standards. • Coordinated with Housekeeping, Front Office, Food & Beverage, and Engineering departments. • Monitored Club Lounge operations, including food and beverage service standard • Prepared duty rosters and assisted with workforce scheduling. • Ensured compliance with hotel policies, safety regulations, and brand standards. • Maintained accurate guest records and operational reports. • Assisted in achieving guest satisfaction targets and service quality objectives. • Identified opportunities to enhance guest experience and increase loyalty