Guest services host tại CSEMSCORP

11/2015 → 6/2018 (2 năm 7 tháng)

Manila, Philippines

VIP host tại Solaire Resort & Casino

11/2018 → 6/2019 (7 tháng)

Manila, Philippines

VIP Executive Host tại CG&WG Xi Hu Resort and Casino

6/2019 → 11/2019 (5 tháng)

Sihanoukville, Cambodia

• Meet and greet incoming and departing VIP guests • Ensure all reservations are made prior to guest arrival • Assist guest will all inquiry and able to explain junket house programs • Plans and organize as well as coordinate VIP operations work • Execute development plans and ensures that the guest service is of standard • Interact with other departments to create better workforce • Provide excellent customer service to build customer satisfaction

Guest Relations Manager tại Almanity Resort

2/2020 → 6/2020 (4 tháng)

Hội An, Quảng Nam

• Responsible to ensure guest satisfaction • Monitor arrival and departure • Follow up on the requirements and determine requirements • Creation of roster • Creating P&L budget monthly • Coordinate with other departments to make sure quality standards are met • Training planning and execution • Build customer relationship to ensure customer satisfaction • Point person for all guest concerns • Oversee the smooth running of the concierge and all related areas on a day to day basis