Guest Service Supervisor tại The Ascott Vietnam

7/2018 → / (7 năm 10 tháng)

Hồ Chí Minh

• Works in the pre-opening team, set up procedure for the related department. • Training new staff, supervise the operation to follow the high standard of corporation. • Delivers service excellent by handling good and well-coordinated reservation (system-based) and manage guests' account & information • Handles and records guest comments and complaints, may refer issues to Manager when necessary, and relay guests' messages to respective divisions promptly • Provides any tourism information related to apartment's surroundings • Manages and ensure daily operational of Guest Service Officers run well and smooth • Perform any other duties as required and directed by the Guest Services Manager or Management

Guest Service Officer tại SVH Investment Company Limited at Somerset Vista Ho Chi Minh City (628C, Ha Noi Highway, An Phu Ward, District 2, HCMC), managed by The Ascott Ltd.

1/2017 → 7/2018 (1 năm 5 tháng)

Hồ Chí Minh

• Management of cash at the counter. • Procedures check in - check out for guests. • Dealing with queries and requests of customers.

Front Office Receptionist Team Leader tại Savills Vietnam Ltd.

7/2016 → 12/2016 (5 tháng)

Hồ Chí Minh

• Answer/direct all external telephone calls according to company policies and procedures • Maintain up-to-date knowledge of all building so that guests will receive accurate and prompt information when requested • Greet callers with a cheerful and pleasant voice within three rings • Respond to emergency situations calmly and effectively, according to company guidelines • Ensure to record specific details in the logbook for handovers. • Be fully aware of the emergency procedure & the list of phone number to call. • Maintain good working relationships and cooperation with all other departments. • Satisfy and where possible resolve all requirements, messages, requests, enquiries, complaints, deliveries, etc. of tenants and visitors, in an efficient and courteous manner. • Inform relevant departments and management office about tenant’s requests, enquiries, complaints etc and follow up to ensure that these are resolved • Ensure that all furniture, decorative finishes and/or equipment located within or immediately outside, the reception area is kept in a tidy and working condition and where necessary, coordinate with the management office and other departments to ensure repairs, cleaning etc. are carried out in a timely manner. • Limit visitors waiting in the Reception area to ensure that drivers, tradesmen, delivery personnel, friends of staff etc. are not permitted to remain in this area. • Assist Reception Supervisor in updating tenant list, including temporary guests etc. • Reasonably cooperate and coordinate with the Reception Supervisor to resolve any problems which may occur at reception. • Any further tasks necessary for the smooth operations of the Building.

Receptionist Team Leader cum Customer Service staff tại The Manor Building, belonging to Binh Minh Real Estate Management J.S.C of Bitexco Group

4/2014 → Hiện tại

Hồ Chí Minh

• Responsible for all activities of Reception Team as well as others relating with operation of Building • Make a reasonable roster for all Reception staffs (or Reception team), make a plan for training and guiding newcomers and current team as well. • Follow up and make sure the Customer's enquires and complaints are settled in accordance with the Company's guidelines. • Responsible for recommending measures to improve company's quality of customer services based on daily work. • Report and follow up on repairing and maintenance request.

Nguyễn An Bình - Operation Manager

The Ascott Limited Viet Nam

nguyen.anbinh@the-ascott.com - 0905 859 898

Tạ Ngọc Phương - Guest Service Manager

The Ascott Limited Viet Nam

ta.ngocphuong@the-ascott.com - 0386 898 804