Experienced F&B associate with a demonstrated history of working in the hospitality industry. Skilled in Intercultural Communication, Food & Beverage, Micros POS, Communication, and Customer Satisfaction. Strong operations professional with a Associate of Arts and Sciences - AAS focused in Liberal Arts from Kapi‘olani Community College. EXPERIENCE • Pre-Opening experienced • Experienced in restaurant operation, function & events • Arrange associate roster, create training plan, and keep track of attendance record. • Knowledge of Sequence of Service of a 5-star restaurant. • Knowledge of how other departments work (Front Office, Housekeeping…) • Prepare outlet beverage par stock, control stock cost • Prepare monthly menu engineering base on menu item sales report. • Creating, translating menu • Handle guest’s complaints, resolve issue, guarantee guest’s satisfaction (Guest Recognition Champion, May 2019) • Knowledgeable of Brand Standard Audit Upselling, running and creating promotion, achieve monthly F&B budget ADDITIONAL SKILLS • Effective communicator • Strong attention to detail • Positive attitude, motivated, and organized • Strong verbal and non-verbal communication skills • Friendly, attentive, and passionate • Fluently in both Vietnamese and English • Intermediate knowledge of Microsoft Word, Excel & PowerPoint • Micros POS Champion (EMC experienced) • Buggy driving

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