Duty Manager tại PULLMAN DANANG BEACH RESORT, DANANG

3/2019 → 10/2019 (7 tháng)

DA NANG

- Supervise the performance of Front Office team inclusive of Receptionist, Guest Service, Operator, Bellman, Transportation and Kid club - Attend Head of Department (HOD) morning briefing, Room division meeting, Guest Experience meeting, Banquet Event Order (BEO) meeting and other Department meetings - Control Room Reconciliation on daily basic - Control the hygiene, cleanliness and functioning of work area, equipment and material - Assign the task to the subordinates - Check tasks are accomplished by the staff - Check the accuracy of daily report before sending to Front Office Manager - Authorize the vouchers/ receipts/ records/ documents before sending to Front Office Manager - Handle internal and external emails - Handle issues concerning to Loyalty Program as Retroclaim, Earn-point and Redemption, Member Enrollment... - Present at the lobby during busy period - Ensure VIP-welcome preparation being done properly - Ensure that all the comments from guests are logged and acted upon, avoid any guest leaving dissatisfied - Resolve special requests and complaints - Handle hotel allocation on sold out days - Make training plan for the following month and train staff adhere to the plan - Evaluate staff's performance - Optimize the sales by training staff on upselling techniques and ensuring they are implemented - Contribute ideas for improvement operation procedure to improve qualities of service - Send month-end reports to Front Office Manager

Supervisor tại PULLMAN DANANG BEACH RESORT, DANANG

3/2018 → 3/2019 (1 năm )

DA NANG

- Supervise the performance of Receptions - Ensure staff’s daily tasks are accomplished - Check and ensure the equipment are functional and the stationary is well served for the operation of the day - Support Receptionist with day to day works and complex problems - Deal with problems concerning to billing, financial reports, rebate, cancellation, correction... - Organize group welcoming following group check-list and BEO from Sales & Marketing department - Handle special request from group check list, billing instruction and group invoice - Handle internal and external emails - Train staff on daily basic adhere to - Training plan Prepare to welcome VIP - Handle guest’s comments or complaints and record. Refer to Manager when necessary - Complete tasks assigned by Managers

Receptionist tại GRAND MERCURE DANANG, DANANG

3/2017 → 3/2018 (1 năm )

DA NANG

- Complete procedures when guests arrive and leave - Prepare for arrival and departure bookings - Make reservations over phone or for walk-in guests - Deal with special requests from guests, being a Guest Relation when necessary - Receive, handle, follow up and report to Managers to resolve guest’s complaints - Train and assist with training new staffs or trainees in performance of job duties - Perform other tasks assigned by Supervisor and Managers

Receptionist tại MINH TOAN GALAXY HOTEL, DANANG

9/2015 → 3/2017 (1 năm 5 tháng)

DA NANG

- Handle guest check-in and check-out appropriately - Make reservations over phone or for walk-in guests - Answer questions regarding to hotel products and services - Receive, handle, follow up and report to Managers to resolve guest’s complaints - Handle billing and invoice - Make cashier reports

Phan Thi Thanh Hoai (Mrs.) - FOM – Pullman Danang Beach Resort

Pullman Danang Beach Resort

a@a.com - 093 594 5243

Phan Vinh Trinh (Ms.) - FOM – Pullman Danang Beach Resort

Pullman Danang Beach Resort

a@a.com - 093 474 7941

Vo Dinh Thanh Hung (Mr.) - FOM – Grand Mercure Danang hotel

Grand Mercure Danang hotel

a@a.com - 077 953 0557

Trinh Thi Kim Ngan (Mrs.) - FOM – Minh Toan Galaxy hotel

Minh Toan Galaxy hotel

a@a.com - 0902 208 033