Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Ngyễn Hà Phương
130 Lượt xem hồ sơ
Nữ, 14/12/2000, 25 tuổi
Khu 4, Thị Trấn Phố Mới, Quế Võ Bắc Ninh
Cập nhật: 26/07/2020
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 1 đến 3 năm
Nhân viên
5 - 8 triệu
Hà Nội
Tiếng Anh (Khá)
10 - 24
Tiền sảnh
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Blue Mountains International Hotel Management School
International Hotel and Resort Management - Đại học
2018 → 2021
During the time studying at BMIHMS, I worked as Library Ambassador from January 2020 to April 2020.
Kĩ năng
| Teamwork | |
| Giao tiếp |
Kinh nghiệm làm việc
Guest Service Agent tại Blue Mountains International Hotel Management School
1/2020 → 4/2020 (3 tháng)
Leura
• Completing check in/check out and following hotel standards and procedures • Check the logbook at the beginning and end of the shift to be well-informed about what needs to be done • Maintaining guest accounts ensuring charges and details are posted and recorded accordingly • Review arrivals list, resolve traces and anticipate guests needs • Maintaining dynamic relationships with all departments to ensure exceptional guest experience • Responding to guest requests and enquiries efficiently with versatility • Remaining calm and effective in high volume work situations • Balancing all transactions at the end of shift ensuring all postings, charges and reversals are accompanied by required documentations • Making recommendations, upselling rooms and other add on services
Food and Beverage Attendant tại Vibe Hotel Marysville
4/2019 → 9/2019 (5 tháng)
Marysville, Australia
I worked in Vibe Hotel Marysville as Food and Beverage Attendant for my first industry placement. I had a chance to work in different outlets such as Radius Cafe, Radius Bar and Grill Restaurant. Radius Café • Set up buffet areas for breakfast service • Count float at the beginning and the end of service and complete paperwork related to float • Make a variety of expresso coffees • Refill hot and cold buffet items timely • Ensured tables are efficiently turned over to manage guest flow • Assisted colleagues to maintain service flow and enhance guest experience • Clean buffet areas and check if bread, juice and milk is sufficient for the next day at the end of the shift Radius Bar & Grill Restaurant • Set up casual dining tables for dinner service • Performed mise en place as well as following different sequence of service such as greetings, explain menu to customers, ask for dietary requirement, take the order and put through the Micros • Prepared Non-Alcoholic and Alcoholic beverages and adhere to Responsible Service of Alcohol regulations • Used communication skills when interacting with customers, co-workers, supervisors and chefs so that every process during the dining is smooth and effective • Preparing trays with cutlery, tissue, salt and pepper for room service and perform room service to customers • Set up buffet areas and banquets in the conference room. During the service, I accommodate all guests and is responsible for replenishing buffet food, refilling beverages, remove dirty dishes from tables and assisting in additional task to help facilitate a smooth and efficient service
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