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Việc làm thêm
Bertrand MARGERIE
41 Lượt xem hồ sơ
Nam, 30/07/1968, 57 tuổi
283 Moo 7 - Ban Non Phu Thong - T. Na Thab Hai - A. Rattanawapi - Nong Khai 43120 - THAILAND
Cập nhật: 22/07/2020
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
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| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Trên 20 năm
Tổng giám đốc/ Giám đốc
Thỏa thuận
Toàn Quốc
Tiếng Pháp (Giỏi), Tiếng Anh (Giỏi)
500 - 999
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Ecole Nationale de Commerce (National School for Trade & Tourism)
Tourism - Đại học
1985 → 1987
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| Tổ chức công việc |
Kinh nghiệm làm việc
General Manager tại Putahracsa Hua Hin
3/2017 → 3/2018 (1 năm )
Thailand
➢ Ensured the successful transition towards a stand-alone property after the end of the management contract with The Unique Collection of Hotels & Resorts (end of March 2017) ➢ Reviewed standards of performance (SOP) and policies and procedures (P&P) in accordance with the new status of the resort (with emphasis on Finance department) ➢ Established a Sales team based in Bangkok and the new selling strategy (continuous revenue growth compared to 2016 since April 2017) ➢ Initiated and supervised the repositioning of the resort in terms of image and communication, including update of its website (completed in April 2018) ➢ Worked with the Executive Chef on the new concepts of 2 restaurants ➢ Extensive walking around (“meet our guests” attitude including greeting and meeting, quick and efficient problem solving, personalized replies to post-stay comments when back in office), allowing to ensure that service standards are met and maintenance is effective (4.69 rating on TripAdvisor)
Group General Manager tại Melati Beach Resort & Spa and Chaweng Regent Beach Resort
7/2018 → 7/2020 (2 năm )
Thailand
Group General Manager (since Jan.’19) General Manager Chaweng Regent Beach Resort (Jul.’18 – Dec.’18) Two independent family-owned 5-star and 4.5-star resorts on the island of Samui, with an overall inventory of 234 rooms and villas, 4 restaurants, 2 bars, 3 pool bars, 2 day spas, 2 meeting rooms and teams of 360 associates altogether. ➢ Identifying all the necessary adjustments to make in our operating standards in order to comply with government regulations as well as guests expectation in terms of hygiene, sanitizing and cleaning ➢ Developing the integration of all operating standards for the two properties to build a group culture ➢ Addressing opportunities of clustering back-of-house and production departments ➢ Assessing risk and developing the Risk Management procedures ➢ Putting in place a 3-year action plan on sustainability ➢ Reviewing restaurant concepts and regularly updating menus in collaboration with the Chefs ➢ Participating actively with the Project Team on the partial renovations undertaken since joining ➢ Minimizing guest complaints by walking around the resorts and getting direct feed-back from the guests ➢ Delivered GOP of 53.3% for FY 2018 and 54.3% for FY 2019 for Chaweng Regent Beach Resort and 42.3% FY 2019 for Melati Beach Resort & Spa ➢ Conducted performance reviews and setting up a development plan for all Heads of Department
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