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Dao Thi Man
53 Lượt xem hồ sơ
Nữ, 01/01/1990, 36 tuổi
Tran cung, cau giay, hanoi
Cập nhật: 08/08/2020
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Giám sát
12 - 20 triệu
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Trường Du lịch Hà nội
lữ hành - Cao đẳng
2008 → 2011
Kĩ năng
| Tin học văn phòng | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Tổ chức công việc |
Kinh nghiệm làm việc
Front Desk Supervisor tại The Ann Hotel Hanoi
7/2015 → 2/2017 (1 năm 7 tháng)
Hà Nội
• Review and prepare all daily arrival, allocating best available rooms according to VIP status, room rate charged and guest request’s requests. • Supervise all Front Desk Agent to ensure the Front Desk running smoothly and staffs provides immediate and courteous service to all the guests. • Double-check the accuracy all of work performance by front desk clerk at the end of the shift. • Provide training, organize, schedule, and delegate duties to all the staff so that they can perform their job with maximum efficiency and courtesy. • Ensure cash equivalents are accounted for and balanced at each shift.
Guest Relations Officer - Supervisor tại Marriott Marquis Doha Qatar
3/2017 → 3/2020 (3 năm )
Qatar
• Demonstrate the highest level of customer service at all times, by listening to guests, assisting with the queries or complaints and being empathetic towards their situations. • Product knowledge required to perform daily duties and sales strategies, and provide guests with correct information. • Following Marriott brand standards and finding ways to improve daily operations. • Creating and maintaining professional and positive relationships with my coworkers and management. Establishing clear communication and goal setting and plans on achieving our goals. • Resolving guests complaints in a timely and efficient manner along with arranging amenities and apologies either in person, telephonically or via email. • Ensure an efficient reception experience for guests including check in/out procedures, complete audit procedures, billing, assisting withreservations as well as all intermediate Opera related requirements. • Overseeing the daily Guest Relations reports. Checking that all pre-arrival and departure emails are sent, following up on special requests or preferences, and informing other departments of requirements to ensure guest satisfaction. • Daily reporting and pre-arrival and departure procedures for Marriott Bonvoy Elite guests, with extensive knowledge of loyalty and how it effects our business. • Being able to communicate with all other departments within the hotel regarding guest experience, complaints, ordering, sales, marketing and food &beverage. • In charge of handling all formal responses to our Guest Empower Platform complaints or concerns. Requiring me to investigate, reportand discuss with the guest and service recovery whenrequired. • One of the leading pioneers in the Guest Preference collection for our GXP program, taking initiative in training other hotel departments like Housekeeping and Food & Beverage, and taking charge of Front Office preferences. • Assisting all other Front Office departments when business needs require.
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