SUPERVISOR tại Liên Hiệp Thành Resort

9/2016 → 4/2018 (1 năm 7 tháng)

Phu Quoc, Vietnam

Managed front desk area, including greeting guests and responding to phone and in person requests for information • Handled all media and public relations inquiries • Collaborated with other internal departments to ensure guest satisfaction

PROPERTY HANDOVER EXECUTIVE tại Savills Company, The MarQ

5/2021 → 7/2022 (1 năm 2 tháng)

Ho Chi Minh City, Vietnam

• Inspects for defects of the apartment and updates them to the app according to each error category • Inspects and receives the key from the main contractor and changes the apartment password • Reports to team leader the number of units inspected for the day and special cases if any • Checks the cleanliness of the apartment before handing it over to the customer • Prepares the kit (including apartment drawings, keys, magnetic cards, flash drive, resident manuals, etc.) and related documents for the handover date • Welcomes customers at the project and handles over apartments to customers • Records defects of the apartment from the customer if any, coordinates with the contractor and monitors the process of handling errors in the apartment • Updates daily reports on the progress of fixing bugs in the apartment • Schedules an appointment for the customer to check the fault and makes the final water and electricity record • Supports customers with their queries about the building, pink book, etc.

ASSISTANT MANAGER tại 9 Station Hostel

5/2018 → 4/2020 (1 năm 11 tháng)

Phu Quoc, Vietnam

• Performed all check-in and check-out tasks • Maintained utmost discretion when dealing with sensitive topics • Facilitated clear communication between guests, employees, and management • Addressed guests’ needs and resolved problems and complaints • Managed Customer Feedback system • Provided scheduled reports for company reviews

RECEPTIONIST tại Saigon Backpackers Hostel

7/2014 → 6/2016 (1 năm 11 tháng)

Ho Chi Minh City, Vietnam

Welcomed guests with great courtesy • Managed bookings using web-based reservation system • Purchased and maintained office supply inventories, and always careful to adhere to budgeting practices • Did bank transactions and basic bookkeeping • Did other administrative and hospitable functions assigned from time to time

Nguyễn Thị Lê Giang - Quản lý nhóm bàn giao căn hộ

Cong ty BDS Savills Vietnam

nguyenthilegiang0904@gmail.com - 0906661904

Nguyễn Hoàng Lương - Quản lý khách sạn

9 station hostel Phú Quốc

nguyenhoangluong105@gmail.com - 0972 032 538

Michelle Rio Dueña - Giáo viên Tiếng Anh

Trường học Quốc tế Việt Úc

michelle.duenas@vas.edu.vn - 0907146109