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Kim Nhan Le
44 Lượt xem hồ sơ
Nữ, 24/06/1990, 35 tuổi
Vũng Tàu
Cập nhật: 17/08/2020
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Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Bà Rịa - Vũng Tàu
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
BLUE MOUNTAINS INTERNATIONAL HOTEL MANAGEMENT SCHOOL - TORRENS UNIVERSITY
I NT E RNAT IONAL HOT E L MANAGEMENT - Thạc sĩ
2015 → 2017
WESTERN SYDNEY UNIVERSITY
BUSINESS & COMMERCE - Thạc sĩ
2012 → 2014
UNIVERSITY OF ECONOMICS OF HO CHI MINH CITY
BUSINESS & COMMERCE - Đại học
2008 → 2012
Kĩ năng
| Tin học văn phòng | |
| Teamwork | |
| Giao tiếp |
Kinh nghiệm làm việc
SENIOR FOOD & BEVERAGE tại THE BRANKSOME HOTEL AND RESIDENCES
8/2017 → 12/2018 (1 năm 3 tháng)
NSW, AUS
1 of the first 4 core members of pre-opening management team who were responsible for setting up SoPs, training programs, F&B outlets (Restaurant, Room Service, Bar, Rooftop Bar and Banquet). Training and supervising FOH team to provide exceptional service, to be well versed and knowledgeable in all products and meet sales targets. Operating the department, controlling stock & inventory, ordering & invoicing; rostering; recruiting new staff and all other food and beverage human resources related. Customer service, following up with all complaints and seeking for solutions for any problems occurred immediately. Liaising with other departments in order to not only run the operation effectively by improving quality and consistency of service but also resolve internal issues MICROS POS Master - was trained directly by Oracle Company and in charge of monitoring the MICROS system in all outlets daily.
HOSPITALITY MANAGER tại THE CASUAL DINING CONCEPTS
12/2018 → 9/2019 (9 tháng)
NSW, AUSTRALIA
Managing shifts & floor plans accordingly to monthly/weekly KPIs including controlling labor cost and staff incentives wisely in order to encourage healthy competitions among staffs to maximize daily revenue. Training and supervising team members to maintain all steps of service, making sure food and beverage were sent correctly and well-presented as per the company standards. Providing finest customer service as well as handling customer complaints by ensuring all issues would be addressed and resolved asap. Up-selling and following up with all reservations and function requests. Liaising with Kitchen Manager to control quality of food, level of stock and smooth operation. Managing and controlling Responsible Service of Alcohol in the venue and ensure all staff adhere to practicing RSA and all legal requirements for the venue are met. Dealing with all Deliveroo (delivery partner) issues. Running Maitre’D system and in charge of the store daily reports.
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