Acting Reservation Manager cum Ecommerce sales tại Công ty CPDL Thành Thành Công

6/2018 → 3/2020 (1 năm 8 tháng)

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Acting Reservation Manager: - To handle and process room reservations and maximize room occupancy and average room rate through yield management. - To supervise staff within the section. - To assist guest and ensure their stays at the hotel are comfortable and an experience to remember. - To handle all group tours/conventions from the initial blockage to the rooming lists. - To generate daily and monthly reservation reports as required. - To assist in the day-to-day operations of the Reservation Department. - To manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times. - To identify new contacts and pass sales leads on to the relevant sales office. - To produce quotations and written confirmation to all clients. - To check any no-show and cancellation report with the correspondence and keep the record in the file. - To ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction. - To coordinate with the travel agent and update the room allotment. - To provide a courteous and professional service at all times. - To maintain good working relationships with your own colleagues and all other departments. - To maintain the cleanliness of the working area in the Reservation Department. - To assist in the recruiting, training and developing of the Reservation team. - To performs other duties as assigned. Ecommerce Sales: - To plan sale promotion & set sale goals. - To maximize the occupancy and average daily rate of the hotel. - To maximize the travel trade and OTA market shares and revenue. - Web loading and manage the price offering on hotel website & OTA. - To monitor closely to competitors’ price action and react to the change accordingly. - To develop and maintain the relationship with hotel account managers. - To analyse market trend and competitors to identify new market and business opportunities to increase sales. - To be proactive to involve to contract and pricing negotiation with DOS to provide the most effective offers to clients to maximize the revenue and financial need of the hotel. - To maximize the room revenue and apply room selling strategies in conjunction with sales and reservation team. - To be representative of the hotel in various events.

Ecommerce sales cum Reservation officer tại Công ty CPDL Thành Thành Công

4/2017 → 5/2018 (1 năm )

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Ecommerce Sales: - To plan sale promotion & set sale goals. - To maximize the occupancy and average daily rate of the hotel. - To maximize the travel trade and OTA market shares and revenue. - Web loading and manage the price offering on hotel website & OTA. - To monitor closely to competitors’ price action and react to the change accordingly. - To develop and maintain the relationship with hotel account managers. - To analyse market trend and competitors to identify new market and business opportunities to increase sales. - To be proactive to involve to contract and pricing negotiation with DOS to provide the most effective offers to clients to maximize the revenue and financial need of the hotel. - To maximize the room revenue and apply room selling strategies in conjunction with sales and reservation team. - To be representative of the hotel in various events. Reservation officer: - To process reservations from the sales office, other hotel departments, and travel agents. - To know the type of rooms available as well as their location and layout. - To know the selling status, rates, and benefits of all packages plans. - To know the credit policy of the hotel and how to code each reservation. - To determine room rates based on the selling tactics of the hotel. - To prepare letters of confirmation. - To communicate reservation information to the front desk. - To process cancellations and modifications and promptly relays this information to the front desk. - To understand the hotel's policy on guaranteed reservations and no-shows. - To process advance deposits on reservations. - To prepare expected arrival list for front office use. - To monitor advances deposit requirements. - To handle daily correspondence. Responds to inquire and makes reservations as needed. - To make sure that files are kept up to date. - To performs other duties as assigned.

Secretary to Board of Directors tại Công ty CPDL Thắng Lợi

4/2016 → 3/2017 (10 tháng)

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Primary Duties: - To create and on time distribution of agenda for Board meetings and Association membership meetings. - To accurate recording and distribute of the minutes of Board of Directors meetings. The minutes should reflect that the format and level of detail that the Board has determined. - To create and maintain an up-to-date board planning calendar outlining matters to be on the board’s agenda over the course of a year. - To maintain a full contact list of board members including board member appointment dates, term of appointments and board member bios. Secondary Duties: - To update, maintain and be safe storage of the Association’s Minute Book and other legal documents - To maintain a file or manual of governance policies and a systematic schedule for their review as determined by the board. - To maintain an up-to-date list of members of the Association. - To manage the external correspondence and ensure that requests made of the Board of Directors, or relevant to the governance of the Association, is reported and responded to in a timely manner.

Administrator of engineering dept. tại Công ty CPDL Thắng Lợi

2/2014 → 3/2016 (2 năm )

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- To prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. - To order items, including filling out requisitions, obtaining manager approval, and using appropriate vendors. - To communicate with customers when necessary to resolve maintenance issues. - To coordinate with other employees and departments using telecommunications devices in order to respond to requests and resolve maintenance issues. - To enter and locate work-related information using computers. - To report any serious maintenance problems, unusual findings, or safety hazards immediately to the supervisor/ Director of Engineering.

Phan Mịn Trí - Phó tổng giám đốc

Công ty CPDL Thành Thành Công

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