Reservation Agent tại Movenpick Resort Waverly Phu Quoc

1/2022 → 12/2022 (10 tháng)

Kien Giang

• Handle all reservation inquiries via phone and email from FIT guests and travel agents. • Respond to all emails within 24 hours to ensure timely communication. • Process reservations through the Accor Reservation Platform, ensuring all guest details are accurate. • Promote and enroll guests in the Accor Loyalty Program. • Coordinate and follow up on payments for prepaid and travel agent bookings. • Provide comprehensive hotel and room information upon guest request. • Manage modifications and cancellations in accordance with terms and conditions. • Encourage FIT guests to book directly with the hotel by offering available promotions or competitive rates to maximize revenue. • Monitor and balance room inventory to prevent overbooking. • Review room rates, photos, and content on OTA platforms; promptly correct any inaccuracies via the OTA extranet. • Record and communicate guest special requests to relevant departments for proper preparation.

Guest Service Agent tại Vinpearl Hotel Cần Thơ

11/2016 → 9/2019 (2 năm 10 tháng)

Can Tho

• Perform check-in and check-out procedures for individual guests and groups. • Process guest payments accurately and efficiently. • Deliver exceptional customer service to ensure guest satisfaction. • Handle walk-in reservations promptly and professionally. • Check and respond to emails within the assigned shift. • Provide foreign currency exchange services for in-house guests. • Assign rooms for the following day and prepare folios for upcoming arrivals. • Process and complete all daily VAT transactions. • Monitor room rates, run night audits, and prepare and distribute daily reports to the General Manager and all departments during night shifts. • Report guest complaints to the Supervisor, Duty Manager, or Front Office Manager for immediate resolution. • Manage reservations for travel agents, OTAs, and corporate clients in the absence of reservation agents.

Bar & Restaurant Staff tại Victoria Can Tho Hotel & Resort

6/2015 → 9/2016 (1 năm 3 tháng)

Can Tho

• Recommend new menu items and promotions to guests. • Take and process customer orders accurately. • Prepare a variety of beverages, including coffee, fresh juices, mocktails, and cocktails. • Serve food, wine, cocktails, spirits, and other beverages in accordance with service standards. • Prepare ingredients and garnishes for cocktails, as well as arrange decorations, napkins, cutlery, and other service items.

Best Heartist of the month at Movenpick Waverly Resort Phu Quoc

7/2022

Best ALL loyalty membership enrollment

Good Hotel employee of the year at Vinpearl Hotel Can Tho

1/2018

Good Hotel employee in 2017

Best staff of FO department at Vinpearl Hotel Can Tho

9/2018

Best staff of FO department in September

Nguyen Thanh Danh - Director of Revenue - Movenpick Resort Waverly Phu Quoc

Movenpick Ressort Waverly Phu Quoc

hb4v5-rm@movenpick.com - 097 3301594