Sale Manager tại Nhà hàng Dương

4/2018 → 10/2020 (2 năm 5 tháng)

Hồ Chí Minh

Công việc cụ thể (Main tasks):  Building a potential customer data system.  Exploiting new customers on various communication channels such as Tour Operators, OTA, CORP, Hotel, Online ...  Proactively contact potential customers to introduce products, a menu of restaurants.  Send a service information restaurant to customers for reference.  Negotiating, persuading, and signing contracts to use services directly with customers.  Take care and develop good relationships with old customers  Track the time of contract termination to make a plan to convince old customers to continue re-signing to use services restaurants.  Advice, support and answer questions from customers.  Send promotion information exclusively for old customers.  Support the board of directors in analyzing the travel market, researching & analyzing market needs to make product and price strategies  Research, and propose new marketing channels to help the company bring the product information to the market.  Business & marketing campaign overall and detailed for the whole year and each stage of the year. (Action plan Digital marketing, SEO website, content up Facebook Fanpage, Twitter Business, Linkedin Company Page, Google My Business, Google Map, Instagram Business, Pinterest Business, Youtube Channel Brand Marketing, Zalo... Completing the brand identity Assign, check, and monitor staff deployment).  Managing, supervising, assigning work, evaluating the performance of the sales department.  Combined with the F&B department to assist in product development  Maintain structure efficiency work by updating work requirements and job descriptions of the sales staff.  Schedule an invitation and invite guests to try the product or test the quality of products and services at the restaurant.  Monitor, receive feedback, and pass customer feedback on products and services to related departments to work together to resolve customer complaints  Develop sales policies, promotions, after-sales  Answer the phone, email and confirm the customer's booking

Trưởng Phòng Kinh Doanh tại Công ty TNHH Nhà hàng Eon51

1/2016 → 3/2018 (2 năm 1 tháng)

Hồ Chí Minh

Find new markets, plan business development strategies for your market segment. Negotiating to sign booking contracts with a travel agency, tour guides, hotels, enterprise… Orientation monitoring business activities of the group to achieve the target set for each individual Facilitate the members to work well together and coordinate with other parts. Understand the products and services of the restaurant. Responsible for all relationship related to parsed your field segment Report with text and shared information about business fields. Search and bring for the new customer report the messages for the director. Carry out necessary activities and contribute ideas or develop target customers to become loyal customers... Gather the latest competitors' information about their change and development, as well as information about product and service prices. Fully updated necessary information customers of domestic and foreign Join full meetings, meet with the Enterprise upon request. Carry out other key tasks when required to develop skills and occupations. Arrange the contract for the business and complete the unfinished work for the contract signed. Protect the image and promote the strength of the restaurant in the market by professional style, courtesy, honesty, and integrity. Attentive in making customers more and more interested in restaurants. Visiting and calling daily clients according to the target and assisting the lower level salesperson in charge of the segment to complete daily tasks set. Submit work reports and weekly plans such as visits customers, plan and lead guest surveys when requested. Promote the ability to manage and encourage team members to execute their Sales and Marketing strategies. Assist the Director in the forecasting department occupancy during the short and long term and propose timely measures to achieve revenue. Preside meetings, periodic meetings, extraordinary meetings to discuss and solve issues related to the work of the department, each member Participating in briefings in the company, seminars related to departmental tasks, or needing coordination of the business department. Regularly check, control, and supervise the entire work of the department to timely solve difficulties, ensure the performance of tasks of the department and each member, comment, and evaluate the results. Performing the work and working the capacity of each employee in the department for commendation, motivation, or discipline in a timely manner. Staff management, recruitment, and training new staff. Instruct the staff, follow the professional standards of the restaurant. Evaluation organization training and probation results. Arrange employees to do the work. Evaluate the results of work and the capacity of staff periodical. Organize follow-up VIP customers, loyal customers. Selling programs and organizing the implementation. Hold weekly meetings to guide, communication skills to staff. Organize the implementation of the requirements Director's directive. Negotiate sales terms with customers Negotiate the contract Customer care by phone, email, SMS, skype … Reporting, updating, statistics on customer data and weekly work Planning the implementation according to target revenue. Store customer database

Trưởng Phòng Kinh Doanh tại Công ty TNHH MTV Phúc Minh Phát

6/2014 → 12/2016 (2 năm 5 tháng)

Hồ Chí Minh

Công việc cụ thể (Main tasks): - Deploying, checking the use of a brand identity system in the restaurant. - Develop a sales and marketing plan for the organization restaurant as planned - Monitoring the implementation of the rules, procedures of Sales & Marketing. - Organizing promotional activities according to the approved plan. - Take initiative in finding customers' source. - Monitoring VIP customers, partners, customers of restaurants, and direct meetings unexpectedly and periodically. - Management, recruitment, training sales staff to become commercial representatives of the company. Perform management tasks for the sales staff. - Ensure revenue targets according to the assigned targets, targets assign to business staff. Establish a target implementation plan and implement it for sales staff. - Attend sales seminars, attend sales meetings held in the area, organize customer conferences, exhibit, attend training, answer multiple-choice questions. related to sales. - Report feedback to the supervisor, receive feedback from customers, along with information processing superior, read the trade news, collect and report the information. - Maintain periodic meetings to assess the business situation every week/month. - Synthesize and review daily and weekly sales & marketing staff reports, market analysis, special events, and other business activities of the restaurant. , to have the basis of issuing business executive decisions correctly. - Attending and exploiting international fairs and exhibitions to find new customers and expand the market. - Taking into account the aspirations and working conditions of the employees, encouraging the maintenance of a dynamic working environment with disciplined, supervising, and checking the observance of regulations and rules of employees.

Vượt target

3/2017

- Exceeded the target of the quarter and year sales - Build and lead the team to develop - Develop customer network

Nhân Viên Suất Sắc

12/2008

- Excellent staff achievements