Group Revenue Manager tại ZENEDEN GROUP - SMARANA HANOI HERITAGE

4/2020 → Hiện tại

Ho Chi Minh City, Vietnam

✨UP-TO-DATE CLIMAX - ZENEDEN GROUP (~245 KEYS) Hybrid-Remote . As a Group Revenue Manager, I was responsible for Room, Food and Beverage, Spa, Transportation, and Other Revenues for multi-properties, with a particular focus on SMARANA SAIGON ANTIQUE (coming soon) and SMARANA HANOI HERITAGE - a unique hotel that pays tribute to the Hang Trong folk paintings. - Smarana Saigon Antique, ~98 keys: COMING SOON! - Smarana Hanoi Heritage (pre-opening), 20 keys and 04 Outlets: + Smarana Hanoi Heritage - Hotel and Retreats: https://bit.ly/3RDqg4H + Restaurant La Carpe: https://bit.ly/3RvIZ2d + Skybar Lunaire: https://bit.ly/3Py29l9 + Spa Le Paon: https://bit.ly/3Pv2KnU - The Bloom Hanoi (38 keys) and Flora Bistro: https://bit.ly/3Ruy0WJ - The Bloom Pham Viet Chanh (38 keys): https://bit.ly/3RAnXiS - The Bloom Classic (27 keys) and Flora Bistro: https://bit.ly/3Pse3Ol - Poonsa Duy Tan (24 keys): https://bit.ly/3IF4Eze ::: - Assist the Director of Sales and Marketing with the Business Strategy Planning, Annual Budget and Rolling Forecast - Be responsible for Pricing Strategy, Yield Management and Revenue Mix of all market segmentations, business sources and channels - Lead Multi-hotels’ E-Commerce, manage digital tools and technologies to control selling price and room inventory across distributions - Collaborate with Marcom Team to produce seasonal campaigns on Online Booking Platforms, Social Media, Hotel Website - Organize 02 teams of Reservations with 09 members in Hanoi, Ho Chi Minh offices, 01 E-Commerce Executive (hiring on demand) to outperform a >90% of occupancy (per 147 keys), increase monthly ARR by at least 10%, as well as optimize the other extra incomes. - Initiate Market Intelligence, Rate Shopping, Bookers' Insight Reports (Nationality, LOS, Lead Time, No Show and Cancellation Characteristic), and make necessary adjustments to increase ADR/ARR, RevPAR, Visibility, Conversion on OTAs - Source, evaluate the Technology Solution Providers (PMS, CMS, RMS, BE, Rate Shopper), and consult the hotels’ BOD to help the team improve their productivity - Consolidate the relationships with stakeholders: OTA Market Managers, Clients, Suppliers

E-Commerce Manager tại Khách sạn Draha Hạ Long

3/2021 → Hiện tại

Ho Chi Minh City, Vietnam

✨COMPREHENSIVE KNOWLEDGE IN CITY HOTELS AND DESTINATIONS https://www.facebook.com/drahahotel/ Remote-Freelance . - Lead the OTA Sales, and be responsible for Pricing Strategy, Yield Management - Be responsible for Annual Budget, Monthly Forecast, Weekly Booking Growth - Stay informed with Bookers’ Insights, Market Trends, Competitors’ Pricing

Assistant Revenue Manager tại Hotel Equatorial HCMC

6/2022 → 9/2022 (3 tháng)

Ho Chi Minh City, Vietnam

✨COMPREHENSIVE KNOWLEDGE IN CITY HOTELS AND DESTINATIONS https://hochiminhcity.equatorial.com/about-us/ Onsite-Full Time . 1- Revenue Management (35%) - Consult the General Director a Pricing Strategy to enhance Sales Volume, the highest Room Revenue, ARR, RevPAR - Initiate Market Intelligence, Rate Shopping in order to stay informed with the Competitors’ Pricing, S.W.O.T - Monitor the same-day occupancy, availability scenario to define the proper BAR level 2- E-Commerce (55%) - Manage Digital Tools and Technologies to control parity selling price, and guarantee the best price for brand.com - Produce the effective solutions improving (1) Turnover History, (2) Instant Confirmation Ratio, (4) Parity Rate Score, (5) Review Score, (6) Information Score, (7) Cancellation Characteristic Score - Establish the OTA Promotion Architect with layers of Campaigns, Channels Discounts and Accelerators to boost the hotel’s visibility with E-Marketing badges - Coordinate with other departments to create promotions, rate packages for brand.com - Standardize the accurate information of property, rooms, facilities and services across online booking platforms - Maintain and develop B2B channels, GDS - Generate and provide the accurate reports, presentations in a timely manner 3- Other Activities (10%): training sessions, workshops: Expedia Reconnecting Workshops, Agoda - Dynamic Growth with Agoda

Performance Strategy Executive tại RedDoorz Vietnam

1/2022 → 6/2022 (5 tháng)

Ho Chi Minh City, Viet Nam

✨SELF-TRANSFORMATION WITH INTERNATIONAL CHAINS Hybrid-Onsite . As a member of Revenue and E-Commerce team, I was responsible for the performance of over 130 hotels in Vietnam, and encouraged the team to outperform the monthly OKRs, undertook the competitor research, business review, bookers’ insights… as well as was accountable for any project to improve Direct Sales (Corporate, Wholesales). ::: 1- Revenue Management (35%): be responsible for - Competitive and logical pricing strategy between Hotels’ Direct Sales - RedDoorz - Dynamic and auto pricing according to the hotels’ occupancy and hours of the day - Room availability for online sales 2- E-Commerce (45%): took charge of - New OTA Listings, OTA Promotion Architect with layers of Promotions, Seasonal Campaigns, Target Deals to optimize PSI on Online Booking Platforms - Other technical issues, and work out the solutions to improve - Strategic action plans to help RedDoorz achieve the commitment rooms sold within the first 01-week of association - Week-over-Week Sales Statistics, Area's Cancellation and No show Characteristic to initiate the necessary adjustments - Seeding reservations to accelerate review score; Co-investment projects with hotel partners 3- Data and Report (20%): Daily Pickup Report; Week-over-Week Sales Statistic, No-show and Cancellation Characteristic; Month-over-Month Bookers’ Insights (LOS, Booking Window)

Assistant Chief Accounting Officer (Cost and Procurement) - NHAT HA L' OPERA HOTEL (121 keys) tại Khách Sạn 5 Sao Pullman Hải Phòng

10/2020 → 6/2021 (8 tháng)

Ho Chi Minh City, Vietnam

✨THE VERY FIRST STEP https://nhathalopera.com/overview/ Intern and promoted to Freelance Officer . - Source and verify suppliers and products - Conduct research, rate shop reports, and negotiate with vendors to minimize the cost - Implement the progress of procurement or consult hotel’s BOD the alternatives - Assist Chief Accounting Officer in creating the cost managing templates *Task force - Assist in the procurement (construction) for pre-opening Pullman Haiphong Grand Hotel

Bar Head tại The Old Compass Cafe

8/2018 → 11/2019 (1 năm 3 tháng)

Ho Chi Minh

- Being responsible for shift duties & cash book - Control the F&B standards, maintain the warm atmosphere of the café & bar - Making drinks and serving the customers - Set up events, cross-sell the city walking tour

Sales and Marketing Executive tại Khách sạn L'Odeon Phú Mỹ Hưng

8/2018 → 3/2020 (1 năm 6 tháng)

Ho Chi Minh City, Vietnam

✨THE VERY FIRST STEP https://bit.ly/4aeaJhM . Hotel L’Odéon is a sanctuary from the hustle bustle of Ho Chi Minh city center. The boutique hotel is decorated with Franco-British country charms and just a short ride away from District 1. As a Sales and Marketing Executive, I took charge of Corporate and OTA sales; maintaining and developing the relationships with key accounts.

Ninh Hà Phương (Ms.) - Director of Sales and Marketing

ZENEDEN GROUP - SMARANA HANOI HERITAGE

dos@thebloom.com.vn

Hoàng Thị Huyền (Ms.) - Chief Accounting Officer

NHAT HA L’ OPERA HOTEL

Hhuyen.hcm@gmail.com - 0934930027

Đàm Duy Thanh (Mr.) - Hotel Manager

Khách sạn Draha Hạ Long

thanhdam.vnn@gmail.com - 0948068113

Nguyen Hoang Bich Phuong (Ms.) - General Director

Hotel Equatorial HCMC

phoebe.nguyen@hcm.equatorial.com

John Lek (Mr.) - General Manager

Khách sạn L'Odeon Phú Mỹ Hưng

johnlek@hotelodeon.vn