Supervisor tại À La Carte Da Nang Beach Hotel

7/2017 → 8/2020 (3 năm 1 tháng)

Đà Nẵng

Assist with the co-ordination of the day to day operations of the Reception Desk according to Front Office Standards and Procedures. - Deal with guest problems and complaints immediately. - Maintain a friendly, cheerful and courteous demeanour at all times - Ensure that the guest registration, checkout, and mail services are handled effectively, promptly and courteously in accordance with the hotel’s policy and procedures. - Make sure that all guests are provided concise information concerning the service and facilities provided by hotel. - Check all billing instructions are correctly updated. - Use selling techniques to sell room nights, increase occupancy and revenue. - Take responsibility in the absence of the Duty Manager / Front office manager - Be responsible for assignment of all rooms and rates, if possible to all the guest's requests. - Front office log book and hotel log book is always u

The best employee of the year

12/2018

The best employee of the year 2018 at À La Carte Da Nang Beach Hotel.

Lê Lê Na - FOM

À La Carte Da Nang Beach Hotel

fom@alacartebeach.com