GUEST RELATION OFFICER tại VINPEARL DISCOVERY 3 PHU QUOC

1/2019 → 10/2020 (1 năm 8 tháng)

Phú Quốc

‒ Welcoming guests upon arrival in a friendly and professional manner. ‒ Providing information about facilities, program, services and entertainments in Vinpearl or islandwide. ‒ Planning and scheduling activities for guests. As third party, coordinating between guests and external service providers. ‒ Endeavoring to address guests’ complaints on site and escalating crucial issues to relevant department if necessary. ‒ Attending to guests’ requests for service and assistance. ‒ Upon guests’ check-out, collecting and compiling feedback about living experience and suggestions on improvement. ‒ Being able to independently complete check-in process by keying information into Opera PMS system. ‒ Recording daily information on logbook for smooth handover to subsequent shift.