Polytechnic West of Western Australia

Hospitality Management - Cao đẳng

2012 → 2020

1 years as Restaurant Assistant Manager at Intercontinental Phu Quoc Long Beach Resort from June 2019 Job description: • Opening and closing the restaurant • Scheduling shifts and assigning position to staff. • Resolving customers' questions and complains in a professional manner. • Ensuring that the restaurant follow health and safety regulations. • Responsible for ensuring consistent high quality of food preparation and service. • Investigate and resolve complaints concerning food quality and service 4 years as Training Assistant Manager at Aden Service from September 2014 Job description: • Researches, plans, organizes and conducts training programs and supervisory, lower-level management personnel • Create written and visual training materials used to guide trainees such as SOP, Soft Skill… • Training new staffs and re-training as request both theory and practical • Administers and evaluates training program qualification tests and determines eligibility of prospective attendees Schedules the appropriate classroom and prepares the physical setup • Audit all Site to make sure all staffs follow up SOP standard. 2 years as Supervisor Food & Beverage at Caravelle Hotel from July 2012 to June 2014 Job description: • Managing food and beverage operations within budget and to the highest standards • Leading F&B team by attracting, training and appraising talented personnel • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards • Preserve excellent levels of internal and external customer service • Identify customers needs and respond proactively to all of their concerns • Establish targets, KPI’s, schedules, policies and procedures • Provide way communication and nurture an ownership environment with motivation and teamwork • Report to F&B manager regarding sales results and productivity 1 years as Front Office Bellman at Crown Metropol Perth from Dec 2011 to May 2012 Job description: • The greeting use customer's name when addressing the person to make guest feel welcome and assist with guest arrivals • Walk to the room and point out areas of attraction in the hotel • Accompanies the guest to the room, pulling the luggage on a rack. • Indicate the phone number at which he can be reached for any further needs. • Deliver exemplary service to provide a great impression of service to the guests Half years as Supervisor at Bently Pines Restaurant of Australia from Feb 2010 to Nov 2011 Job description: • Supervise and participate in kitchen and dining area cleaning activities. • Resolve customer complaints regarding food service. • Train workers in food preparation, and in service, sanitation, and safety procedures. • Greet and seat guests, and present menus and wine lists. • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.