Translator tại CNN Translation CO., JSC

9/2008 → 2/2012 (3 năm 5 tháng)

Hà nội, Việt Nam

- Undertake all administrative jobs in the office. - Translate English into Vietnamese and vice versa.

Duty Manager tại Flamingo DaiLai Resort

2/2012 → 8/2015 (3 năm 6 tháng)

Đồng dè, Phúc Yên, Vĩnh Phúc

- Check Villas status and make plan to maintain and repair so as to be in accordance the hospitalities standard. - Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. - Responds to guest needs and resolves related problems - Make working schedule for FO staff - Manage the activities of buggy team - Supports and assists Front Office personnel and all departments at peak periods. - Inspects front of house and back of house regularly for cleanliness. - Assists Receptionists in greeting, rooming, and sending off VIP guests. - Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. - Report on the expected arrival, departure, no-show, handling complaint from the Guest.

FOM tại SAPALY HOTEL LAO CAI

8/2015 → 2/2017 (1 năm 6 tháng)

Lao Cai

- Make the list of SOP and take part in training FO staffs - Formulate KPI for evaluating FO staff - Trains, cross –trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Schedules the front office staff. - Evaluates the job performance if each front office employee. - Maintains working relationships and communicates with all departments. - Maintains master key control. - Verifies that accurate room status information is maintained and properly communicated. - Resolves guest problems quickly, efficiently, and courteously. - Works within the allocated budget for the front office. - Enforces all cash-handling, check-cashing, and credit policies. - Conducts regularly scheduled meetings of front office personnel. - Prepare performance reports related to front office. - Monitor high balance guest and take appropriate action.

Duty Manager tại Pao's Sapa Leisure Hotel

2/2017 → 10/2018 (1 năm 7 tháng)

Sapa, Lao cai

- Check hotel status and make plan to maintain and repair so as to be in accordance the hospitalities standard. - Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. - Responds to guest needs and resolves related problems - Make working schedule for FO staff - Supports and assists Front Office personnel and all departments at peak periods. - Inspects front of house and back of house regularly for cleanliness. - Assists Receptionists in greeting, rooming, and sending off VIP guests. - Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. - Report on the expected arrival, departure, no show, handling complaint from Guests.

FOM tại Lakeside Hotel

10/2018 → 5/2020 (1 năm 7 tháng)

Phúc Yên,Vĩnh Phúc

- Take part in manning schedule - Take part in checking hotel defects in pre-opening period - Make the list of OSE for front office - Make working organization structure of Front office - Make JD of each position in Front office - Make the list of SOP and take part in training FO staffs - Trains, cross –trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Schedules the front office staff. - Evaluates the job performance if each front office employee. - Maintains working relationships and communicates with all departments. - Maintains master key control. - Verifies that accurate room status information is maintained and properly communicated. - Resolves guest problems quickly, efficiently, and courteously. - Works within the allocated budget for the front office. - Enforces all cash-handling, check-cashing, and credit policies. - Conducts regularly scheduled meetings of front office personnel. - Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. - Prepare performance reports related to front office. - Monitor high balance guest and take appropriate action.

Mr. Nguyễn Bá Thiện - AFOM of Flamingo Dai Lai Resort

Flamingo Dai Lai Resort

reference@gmail.com - 0983332123

Mr. Nguyễn Hữu Hùng - FOM Of Pao’s Sapa Leisure Hotel

Pao’s Sapa Leisure Hotel

reference@gmail.com - 01225283868