Customer Service Manager tại Airbnb Properties

1/2017 → 11/2017 (10 tháng)

Tp HCM

- Arrange arrival schedules of guests - Coordinate, arrange the work of the team - Ensure guests receive good care before, during, and after their stay - Recruiting and training new employees - Arrange work schedules - Coordinate with other departments to ensure customer satisfaction

Small Business Owner tại Lang Ca Voi Guesthouse

3/2017 → Hiện tại

Phan Thiet

- Manage a guest house in Mui Ne with 4 bungalows, garden, swimming pool, bed and breakfast with 3 employees - Dealing with sales, customer service, maintenance, tax and landlord negotiation.

Online Sales Supervisor tại An Phu Star

5/2019 → Hiện tại

HCMC

- In charge of OnlineTravel Agency - Plan sales promotion & set sales goals - Supervise and support members to achieve goals - Negotiate contract and pricing with DOSM/CEO to provide the most effective offers to clients to maximize the revenue and financial need of the hotel

Trưởng phòng/ giám sát tại AHA J.S.C

5/2020 → 5/2019 (1 năm )

HCMC

- Plan sales promotion & set sales goals - Monitor team members to ensure business operations and business goals are fulfilled. - Lead and mentor the team of 3 members to complete work, create active environments during work hours. - Train new members on company standards, customers and job duties. - Connect with customers and develop relationships. - Report the results of the team activities on a monthly basis to the directorAward: The best team of year

Best team of year

1/2019

Best team of year

Vũ Ngọc Thu Hương - CEO

An Phu Star

vungocthuhuong@gmail.com