Guest Relation Officer / Assistant Guest Relation Manager tại FLC Grand Hotel Hạ Long

3/2019 → Hiện tại

Halong, Vietnam

I start working as a Guest Relation Officer at the preopening team. That time there was no manager in the department and I took the responsibility. I created a department starting from the organization chart, job description, and training program. I'm in charge of the Guest relations, bellman, and gift shop team. My main task is to organize the check-in/check-out process (649 rooms). Organize for guests tours, transportation, activities. Monitoring guests' feedback. Work with guests’ requests, comments, and complaints. Promote and upsell hotel facilities. I was rewarded as Employee of the Year 2019

Room Attendant / Houseman / Guest Service Agent tại Four Seasons Hotel Abu Dhabi

9/2016 → 12/2018 (2 năm 2 tháng)

Abu Dhadi, United Arab Emirates

I came to Abu Dhabi to work as Room Attendant. I have leamed high standards of Four Seasons housekeeping room cleaning service. After 6 months I moved to Houseman position. It was more interesting because I had more contacts with hotel guests and after this experience, I decided to move to the Front office. I got a position Guest Service Agent in Four Seasons Residences. The team consisted of 4 front office members and there were 124 units. My tasks included a lot of responsibilities: help with luggage, answer calls, make room checklist, work with real estate agents, provide hotel tours for potential customers, etc. At this position, I have improved my customer service skills, which helped me a lot for my next job experiences

Employee of the Year 2019

1/2020

Best Customer service