Ecolab Division Manager tại Công ty CPTM Pan

1/2016 → 11/2019 (3 năm 10 tháng)

Hồ chí minh

Supervise sales plan and analyze marketing activity's effectiveness, direction & align with the marketing team to deploy corporate strategies from the Management Board. • Manage team to focus on new products that meet client’s needs. • Empower and support team to gain set-targeted, coaching, training base on SOP, and evaluating their performance. • Monitor team weekly/monthly reports and ensure key account or big project are proper follow-ups • Manage and control Cost-of-goods-sold and other expenses compared with a budget by category. • Initiative contributes to growing the business by maintaining an existing account and develop a new prospect. • Be constantly aware of the need to search for any new sales prospects, promotional ideas, challenges, threats, and opportunities and to feed all ideas, suggestions. • Promote, administer, and follow up on all marketing programs and activities that affect the Department. • Assess employee appraisals for staff, to review their general performance, discuss existing disadvantage, and highlight areas for improvement. • Monitor all department reports and correspondence are complete and distribute accurately and timely. • Conduct regular meetings and briefings for the Department to keep employees inform policies and procedures, special events, further improvement plans, and guest comments.

Consultant tại Công Ty TNHH Viên Thành

9/2014 → 12/2015 (1 năm 2 tháng)

hồ chí minh

- Create a sale plan and conduct end-user consulting of product used - Support client inquires about products and advise them on how to use efficiently - Open training courses based-on customer requirement and yearly basic - Obtain troubleshooting and problem-solving when a customer request - Support technical team to have an implementation plan for new customer - Maintain and improve sale figure from existing accounts and encourage them to expand consumption - Indicate and make a demonstration for staff and customers for new product applications and current if needed.

Duty Manager tại Hotel Equatorial HCMC

8/2010 → 4/2014 (3 năm 8 tháng)

hồ chí minh

Set-up plan, provide guest service supervision, direction, operation training, & development, and leadership for the Front Office Department. · Provide courteous and professional service to all guests and colleagues at all times. · Handle guest complaints and special requests promptly and efficiently. · Monitor daily reports and ensure proper follow-up (trace, room projection, market, channel, source check, account balance, room maintenance & preservation activities). · Work with Sales Department closely to assure achieve the Sales target monthly, yearly. And proper handling of groups, tours, conventions, and corporate accounts on room requirement, assignment, and allocation. · Control and approve all room reservations and extensions of stay during peak season. · Conduct daily operational briefing for all Front-office staff to maintain effective communication. · Familiar with the emergency procedures and ensure all Front-office staff are also conversant with the procedures. · Assist in securing external guest accommodation should an over-booking situation occur. · Check room and public areas are clean up to the Hotel standard. · Be constantly aware of the need to search for any new sales prospects, promotional ideas, challenges, threats, opportunities and to feed all ideas, suggestions. · Promote, administer, and follow up on all marketing programs and activities that affect the Department. · Conduct and/or oversee training courses for new employees and regular “refresher” courses for existing employees. · Assess employee appraisals for all Front-office employees, to review their general performance, discuss existing performance, and highlight areas for improvement. · Monitor all department reports and correspondence that are completed and distributed accurately and timely. · Ensure information relevant to Hotel, Corporate Office, Brother Hotel, Front-Office, and the industry is available and disseminated to all Front-office team. · Conduct regular meetings and briefings for the Front-office Department to keep employees informed of policies and procedures, special events, further improvement plans, and guest comments.

Nguyễn Hoàng Phong - Director

Pan Trading JSC

phongnh@pantrading.vn - 0919302979

Phạm Nguyễn Minh Trí - FOM

Hotel Equatorial

fom@hcm.equatorial.com - 0918180477