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N/A
Nhân viên
8 - 12 triệu
HCMC
Tiếng Anh (Khá)
N/A
Hành chính, nhân sự
Giới thiệu bản thân
Trình độ học vấn chuyên môn
VIETNAM TRADE UNION UNIVERSITY
Business Management - Đại học
2009 → 2013
Kĩ năng
| Positive attitude | |
| Communication skill | |
| Work under pressure | |
| Multi-tasking |
Kinh nghiệm làm việc
Restaurant Manager tại Home Hoi An Restaurant
10/2017 → 3/2020 (2 năm 4 tháng)
Hoi An Ancient Town
Main responsibilities: - Coordinate daily Front of the House and Back of the House restaurant operations - Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Organize and supervise shifts - Appraise staff performance and provide feedback to improve productivity - Estimate future needs for goods - Manage restaurant’s good image and suggest ways to improve it - Control operational costs and identify measures to cut waste - Create detailed reports on weekly, monthly and annual revenues and expenses While working at Home Hoi An Restaurant I also responsible for HR administrative tasks: - Plan and manage recruitment and selection of staff - Implement human resources policies and procedures - Administer HR policies and procedures - Handles employee complaints, grievances and disputes - Update employee rules and regulation - Maintain the human resource information system and employee database - Maintain knowledge of legal requirements and government reporting regulations affecting HR functions. Achievements and skills gained: - Home Hoi An restaurant used to be Number 1 Restaurant in Hoi An according to Tripadvisor reviews for 3 months, then maintained in the top 10 - Average restaurant revenue after tax 1,3 billion/month - Improve leadership, motivational, people skills and multitasking abilities
Front Office Manager tại C Central Hotel
6/2020 → 8/2020 (2 tháng)
Ho Chi Minh
Main responsibilities: - Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) - Train, supervise and support staff - Schedule shifts - Ensure timely and accurate customer service - Handle complaints and specific customer requests - Troubleshoot emergencies - Ensure company’s policies and security requirements are met Recognition and Gains: - Advertising products of the Hotel to customers effectively: contribute to a 10% increase in the revenue within one month of working



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