Director Of International Business Development (APAC) tại Intratama Travel & Hospitality Consultant

5/2015 → Hiện tại

Malaysia, Thailand

Setup project for hotel, restaurant, cruise and convention  Pre-Opening setting up company and prepare P&L and SOP’s  Provide operation audit for all department in hotel and restaurant  Guide and integrate company director effort to realign business process  Formulate policy, develop and implement new strategy and procedure  Recruiting and provide student with material, human resources and KPI

Room Division Manager ( RDM) tại DC Palace Hotel & Convention, Vientiane

4/2011 → 9/2012 (1 năm 5 tháng)

Vientiane, Laos

Handling Room Division for 240 room hotels & convention 5000 Seat  Managing Front Office, Maintenance, Concierge, Housekeeping & Security  Develop operation standard and procedure and provide intensive training  Conduct daily inspection and floor check to maximize quality  Managed purchasing cost control for housekeeping departmental  Work alongside with General Manager to achieve budget and revenue  Perform daily OTA rate update with sales department for yield management  Intensive recruitment and training  Members of Executive Committee

Cruise Manager tại Công TY TNHH Du Thuyền Bhaya

12/2012 → 6/2013 (6 tháng)

Hanoi

Managing daily cruise operation on 32 cabin – Au Co Cruise , Halong  Responsible for customer service and total guest satisfaction  Decision making for the cruise to ensure smooth operation  Provide training to all department staff – crew deck on board  Provide upselling and fine dining concept to restaurant team

General Manager tại Bai Tho Cruise Company

5/2013 → 9/2017 (4 năm 4 tháng)

Miền Bắc Việt Nam

 Managing cruise & restaurant business – Halong City  Pre-Opening setting up company sales and financial plan – operation plan  Direct report to owner and work closely in all business plan and development  Guide and integrate company director effort to realign business process  Formulate policy, develop and implement new strategy and procedure  Intensive training for cruise and restaurant team

Director Of Operation tại Tập đoàn Pelican Group

9/2017 → Hiện tại

Miền Bắc / Miền Trung Việt Nam

 Managing company’s cruise and hotel business North and Central Of Vietnam  Intensive 10 Pre-Opening project with 6 Luxury brand – 250 keys  Direct report to Board Of Director for company future and performances  Oversee all operation profit, maintenance and key performance  Developing and research on marketing and business strategy  Develop sales and marketing department for profit growth and sales performance  Preparing company budget report and organization development  Supervise recruitment and hiring, appraisal and KPI’s  Attending international travel fair and forum on sale  Managing and lead a team of 500 operation employees  Dealing with critical and decision making  Provide extensive training, mentor and coaching for all manager and director

Excellent Business Certification 2020

2/2020

World Islamic Tourism, Prestigious Certificate of Excellent 2020 Malaysia Tourism Excellent Business Certification 2020