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Nguyễn Thị Thuỳ Dung
70 Lượt xem hồ sơ
Nữ, 04/12/1991, 34 tuổi
185 Nguyễn Kim Q10 TpHCM
Cập nhật: 19/11/2020
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
20 - 30 triệu
Toàn Quốc
Tiếng Anh (Khá)
1.000 - 4.999
Ẩm thực
Giới thiệu bản thân
Trình độ học vấn chuyên môn
HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY IN ACCOUNTING AND AUDITING
ECONOMICS - Đại học
2009 → 2013
Kĩ năng
| Teamwork | |
| Giao tiếp | |
| Kỹ năng nghiệp vụ. | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Tổ chức công việc |
Kinh nghiệm làm việc
SHIFT SUPERVISOR tại VIET IDEA FOOD AND BEVERAGE COMPANY LTD, UNDER TRADING NAME
10/2015 → 6/2017 (1 năm 8 tháng)
Hồ Chí Minh
Assisting the store manager in executing store operations during scheduled shifts. Deploying partners and delegating tasks so that partners can create and maintain the Starbucks Experience for the customers. Maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipating customer and store needs by constantly evaluating environment and customers for cues. Communicating information to manager so that the team can respond as necessary to create the Third Place environment during each shift. Assisting with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; Providing feedback to store manager on partner performance during shift. Providing quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Achievements: In-Charge of the cleaning, maintenance and Quality Assurance Standards Audit (QASA) standards and contributed to the successful go Third party QASA Audit. Built the Third Place for customer through leadership and coaching; contributed to store Customer Voice at always above 75/75. Successfully supported Store Manager in coaching and develop partners performance in store.
STORE MANAGER tại VIET IDEA FOOD AND BEVERAGE COMPANY LTD, UNDER TRADING NAME " STARBUCKS COFFEE VIETNAM "
6/2017 → 11/2020 (3 năm 5 tháng)
Hồ Chí Minh
Operating store: control Profit and Lost, other issues about store working environment. Setting goals for the team, developing organizational capability, and modeling how we work together. Developing strategic and operational plans for the team, managing execution, and measuring results. Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events. Managing all aspects of store operations, including organization, maintenance, and purchasing functions. Monitoring and managing store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements. Utilizing management information tools and analyzes financial reports to identify and address trends and issues in store performance. Providing partners with coaching, feedback, and developmental opportunities and building effective teams Achievements: Helped store to get 90/100 in Customer Service Score over the last year. Found a good chances to increase sales by connecting with customers to sale Merchandise, whole beans which lead to the achievement in monthly sales and comp sales Target. Promotes successful 2 partners from Barista to Shift Supervisor Position and 1 partner from Shift Supervisor to Assistant Store Manager Training. Coffee Master Certificate, Classroom Facilitator Certificate and Advanced Classroom Facilitator Certification.
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