Receptionist tại Laluna saigon hotel

3/2017 → 3/2019 (2 năm )

Nguyen Xuan Khoat, Ben Nghe, Quan 1

Proceed check-in, check-out Issue VAT for guest Serve breakfast Selling tour package Solving guests problems

Receptionist tại Premier Village Managed by Accorhotels

8/2019 → / (5 năm 10 tháng)

Ong Doi Cape, An Thoi, Phu Quoc

Read trace, logbook, recieve guests' request and follow until it's all done Handing phone calls, and solve guests' problems and complains Check room assignment 4 days in advance Check ACDC of member guests 3 days in advance to share with FD team and other related Departments Attend meetings daily Check VIP preferences, especially returned guests Proceed check-in,check-out according to the SOP standard Issue E-VAT and solve incurred problems Recieve bookings from walking guest Make sure to trace out rooms properly Operate buggy service

Reception intern tại Ibis saigon airport

11/2017 → 3/2018 (3 tháng)

2 Hong Ha, Tan Binh, Ho Chi Minh

Aiport welcoming Check-in, check-out guests Recieve internal and external phone calls Answer guests' enquiries and questions Escort guests to their room Solving guests problems

Product knowledge at Premier Village resort

10/2020

The winer in the competition with other departments. I can learn and understand deeply about products in resort. Besides, I have a strong knowledge about Accorhotels, Accor members, and core value that the brand wants to bring to all members.