Service Staff (Food and Beverage) tại Christchurch Casino Limited

7/2019 → 8/2020 (1 năm 1 tháng)

Hồ Chí Minh

Service Staff (Food and Beverage) Works in 2 restaurants (one buffet, one Chinese), 2 bars, and 1 VIP club Comply with Host Responsibility and Health and Safety measurements Customer relations: Be attentive to comments, ensure follow up and guests' satisfaction Took up supervisory responsibilities for 3 months Professional operations - Check on teamwork, ensure the staff is always up-to-date and informed - Implementation of inventory according to forecasts of the bar/ restaurant performance - Assure all equipment are used correctly and in good condition - Objective approach in managing guests flow, placements of the tables and reservations - Host briefings and meetings in absence of bar manager Team management - Keep the team motivated and maintain good working climates - Be responsible for training necessary skills for new staff - Ensure all the staff is well presented during service hours (grooming, personal hygiene) Commercial and sales activities - Increase guest loyalty based on the quality of service - Analyse customer feedback, identify solutions, and share with both bar and service team - Offer suggestions and advice to guests regarding the availability of service; upselling Inventory and stocks manage; end-of-day report and cashier duties