Operator tại Dragon Travel

12/2012 → 8/2014 (1 năm 8 tháng)

Hanoi

- Present, promote and sell train tickets to existing and prospective customers. - Handle requests through phone calls, emails from the international and the domestic clients. - Ensure confirmations are made in a timely manner. - Negotiate fees and changes with clients (where necessary) to gain agreement. - Send final confirmation or vouchers to clients/agents. - Handle invoicing and follow-up with the accounting department on the payment. - Expedite the resolution of customer problems and complains to maximize satisfaction. - Study and analyze service's weakness and strength points by applying a verbal survey with our guests. - Perform other duties as assigned by the management.

Online Sales Executive tại Bhaya cruises

4/2017 → 3/2020 (2 năm 10 tháng)

Hanoi

- Monitor online sales. Manage booking on the website and OTAs (Expedia, Booking.com, Agoda, Viator, Klook, Ivivu...) - Regularly update room status, rates and new service packages to ensure maximum number of bookings. - Coordinate with marketing department to make changes to suit the requirements of customers and ensure a customer-friendly website. - Coordinate with accounting department to make payment to customers in case of cancellation, addition of services or revenue adjustment. - Make sure the original booking and software system updates are correct in all cases. - Communicate with clients via phone, email, website, facebook... - Receive booking requests from clients, make sure to respond to customers within 24 hours, accurate information to win customers. - Find potential suppliers for new packages and promotions. - Monitor the effectiveness of the products, promotions and reports to manager. - Book and follow up the preparation of service (train, car, seaplane, hotel, visa, tour..) for confirmed booking. Continue to promote the sale of sub-services on board, inform the upgrade, downgrade, cancellation case by case. - Assist in receiving and solving client requests to the office or oversea's guests. - Coordinate with customer care before and after the customer use services, resolve complaints as well as arising problems. - Ensure the price of the booking especially extra services such as hotel, car, visa fee... - Proposal for advance payment for third party's services. Internal reports - Sales department - Marketing department

Nguyễn Thị Hoài Thu - Director of revenue

Bhaya cruises

dor@bhayagroup.com - 0983368182