Pre-Opening General Manager tại Royal Lotus Hotel Halong & Royal Lotus Saigon (08-2009 To 09-2011 total is 2 years and 3 Months)

6/2009 → 9/2011 (2 năm 3 tháng)

Halong

Oversee the project start from early construction to set up the opening. Set up the preopening office. Working closely with architect and foramen. Set up and follow the punch and check list document to the countdown. Recruited the management team from different nationalities. Oversea the preopening purchasing management, training, sales marketing and financial. Achievements Have been successfully open a trendy, elegant and luxury hotel in Halong Bay with the facilities 147 rooms with 5 F&B outlets includes Japanese Restaurant and Wine Dine Restaurant, Thai Spa and the largest Ballroom in the area for 800 pax.

General Manager (11-2018 to 10-2019 one year) tại FLC Luxury Resort Vinh Phuc

9/2018 → 10/2019 (1 năm )

Vinh Phuc Vietnam

Luxury property under FLC Group as one of the top Real Estate and hospitality in Vietnam with Villas and building. Managing the property with high standard as per company expectation. Achievement. -Completing the yearly maintenance plan and have been proposed and carried out after approval and refurbished all the villa units need to maintain. -Reorganize the plantation and landscaping in the property and changing kind of plants to save the cost but still attractive. -Reorganize the employee’s organization chart and reducing number of employees and improved the quality performance. - Reorganized the accounting system and made more transparent especially in purchasing procedure and cost control. -Made the plan and have been implemented saving management in electricity, water and amenities purchasing. -Improved the financial report and evaluated the Monthly, Quarterly and Yearly P&L and suggested for improvement in cost controlling for a better profit. -Improved the manpower quality buy adjusting the training policy procedure and the way in evaluating KPI.

Pre Opening General Manager (3-2017 to 9-2018 one year eight months) tại Belle Maison Parosand Danang Hotel

1/2017 → 9/2018 (1 năm 8 tháng)

Danang Vietnam

Report directly to Managing Director. Luxury property with 4 F&B outlet’s, Meeting room and Spa. Managing the preopening of the hotel according to company expectation. Achievement. -Have been open the property smoothly and properly according to the company expectation. -on the 3rd month opening generated the profit as the revenue always above the budget including on low season during -The hotel has been the number 1 out of 334 hotels in Danang on Trip advisor since from December 2017 to Middle of March 2018. -The GOP was 72% on the first year opening as every month the revenue always above the budget.

Managing Director (11-2015 to 10 2016 one year) tại Flamingo DaiLai Resort

9/2015 → 10/2016 (1 năm )

Vinh Phuc Vietnam

123 hectares resort with 384 villas, Apartment Building for sale, Golf Course, 6 F&B outlets, Spa and Lake beach activities. 1227 employees include real estate department. Supervise 3 directors and 10 HOD’s. Reported to BOD’s and Chairman. Achievement. -Have been set up successfully rental pool program for 104 villas and generated 47 % increased YTD of October 2016 compare to previous year. (some new outlet’s open) - Have been set up 2 operation system in the company, Real Estate Operation for Residential and Resort Operation for visitors and tourists. -Have been set up 2 kinds of Rea Estate sales operation for boosting the investment profit (ROI) of apartments and Villas owner, Rental pool System and Happy Villa program. -Improved the security system in the property such managing the busy gate for property owner and visitors of the resort making sure a smooth operation. -Set up the communication system between the apartment/ Villa owner and the property operator smoothly with a better happiness for real estate investor and visitors including villa/apartment owner meeting quarterly.

General Manager tại Best Western Pearl River Hai Phong

10/2011 → 1/2013 (1 năm 3 tháng)

Hai Phong Vietnam

Responsible for hotel operation. Reviews the job performance of subordinates and maintains personnel records of assigned employees. Actively manages the financial statement, reviews and critiques performance in a timely fashion. Creates and maintains a "guest first" priority throughout the property. Ensures good safety practices of employee and guests assisting in the maintenance of proper emergency and security procedures. Achievement. During my employment, the GOP increased 11.8 percent compare to the year before. Almost every meeting of high ranking government in Hai Phong hold in the hotel as the best choice in the province.

Pre Opening Assistant GM & Room Division Manager tại Drop in Club Resort $ Spa

7/2004 → 9/2007 (3 năm 2 tháng)

Koh Phangan Thailand

4 stars property in Koh Phangan, 2 F&B outlets, Spa and Beach club. Set up the entire departmental standard of Front Office, House Keeping, Spa, Engineering and Gardeners. Training staff in professional manner. Taking inventory in co-operation with accounting staff. Support management with sales and promotion activities. Handling and managing any guest complains

Pre Opening General Manager tại Bauman Buri

2/2000 → 6/2004 (4 năm 4 tháng)

Phuket Thailand

Job Description Four stars property with 260 rooms, 3 F&B out let, Spa, Gym and meeting or conference room. The most unique swimming pool in the region Directs the total operation of the hotel to maintain established cost and quality standards, attain projected revenue and profit levels, achieve guest satisfaction goals and ensure maintenance and security of hotel physical assets. Develops/updates the hotel business plan, and monitors financial performance Achievements GOP target on Low Season period on 2003 is achievable and profitable each month as the hotel has 260 rooms key. Smooth operation as the hotel extends to 260 the rooms.

Hotel Sales Specialist Certified By Marriott

12/2003

The certificate sign directly by Marriott Junior

Mr. Luong Ngoc Khanh - Chairman

H&K Hospitality Vietnam

khanh@hkh.vn - 0904014041