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Võ Thị Thanh Trúc

Võ Thị Thanh Trúc

Hồ sơ 5 sao 703 Lượt xem hồ sơ

Nữ, 12/01/1985, 39 tuổi

2A/1 Binh Loi, Ward 13, Binh Thanh, HCMC

Cập nhật: 15/08/2023

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Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Kinh doanh & tiếp thị

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Kĩ năng

Tin học văn phòng
Sáng tạo
Thiết Kế - Mỹ Thuật
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Kinh nghiệm làm việc

Director Of Sales & Marketing tại Icon Saigon - Lifestyle Design & Park View Saigon Hotel

6/2019 → Hiện tại

Hồ Chí Minh

 Establishment and implement business activities according to the company's orientation.  Giving feedbacks to management Board about service and products and find out best solutions.  Provides leadership and training sales member about Customer service skill, telephone skill, PMS…  Oversees and manages the daily operation of Sales and Marketing Department.  Review prices, product of competitor, survey of market demand.  Review the daily and weekly reports to guide the sales team in time to achieve the weekly and monthly target.  Take care of the contents and images of online travel agency pages, hotel website and fan pages.  Quote the negotiate prices and confirm the reservation.  Performing other tasks defined by General Manager.

Director Of Sales & Marketing tại Paradise Saigon Hotel

12/2017 → 6/2019 (1 năm 6 tháng)

Ho Chí Minh

 Be responsibility for maximize room revenue.  Develop and lead sales team to achieve the sales target (TA, OTAS, Corporate Segment.)  Preparation of the market analysis, sales goals, marketing plan, special program…  Research and collect market information and market trends for development of business strategies.  Research price, products and service of competitors at same location to achieve guest’s satisfaction.  Builds and strengthens relationship with existing and new customer.  Boost sales activities with competition survey on segments, season and other relevant information.  Report client’s and guest’s feedback to Management Board for rectification.  Monitor the customer contact processing of each sales member, synthesize sales reports  Recruiting and training sales team to become commercial representatives of the company.  Plan for budget estimates. Follow the company's budget plan.  Preparing weekly and monthly report as GM’s assignment.

Senior Sales Manager tại Hồ Tràm Beach Resort & Spa

3/2016 → 11/2017 (1 năm 8 tháng)

Vũng Tàu

 Seek for new account of all segments.  Develops and maintains relationships with travel agent & corporate company in order to produce group and/or convention business.  Support in loading resort’s information, rates, promotion on booking online system (Agoda, Booking.com, Expedia, Traveloka, Ctrip ,) & maintains relationships with market manager.  Trace all group and event files relating to tour and travel in collaboration with management team.  Implement the quarterly, yearly and sales action plan.  Conducting regular market research analysis and competition checks  Design innovation products to meet customer needs of different market segment.  Responsible for product weekly, monthly and three month product forecast.  Assist DOSM in preparation of the market analysis, sales goals, marketing plan, special program…  Corporate closely with other department for smoothly operation.  Performing other tasks defined by DOSM.

Sales & Marketing Manager tại Hotel Catina Saigon

3/2014 → 2/2016 (1 năm 11 tháng)

Hồ Chí Minh

 Develop and lead the sales team to achieve the Sales target.  Establish and implement sales objectives.  Provide strong leadership and motivation to team member.  Monitor and supervise the sales production and activities.  Involve in sales process including negotiating, decision advising.  Maintain good long- term relationship with customers and suppliers.  Evaluate market demand and try to meet customer needs and expectations.  Provide customer services after selling the product or service.  Controlling allotment.  Controlling online booking network: Agoda, Booking.com. Expedia, Traveloka, Ctrip, Rakuten, GTA  Handling with booking emails from Customer.  Control booking uploading on system  Make sure all special requests are updated on system and follow – up.  Dealing with guests complains. Recruitment and training employees.  Preparing weekly and monthly report such as Revenue Report, Occupancy Statistic, Future  Occupancy, Reservation Forecast…

Guest Service Agent tại Anatara Mui Ne Resort & Spa

4/2008 → 8/2010 (2 năm 4 tháng)

Bình Thuận

 Monitoring and controlling of time and staff’s uniform.  Support staff in all duties under responsibility of department.  Answer all customer requires.  Handling all customer complaints thoroughly and quickly.  Financial controlling and reporting at the end of each shift.  Evaluating staff’s capacity.  Perform other task to ensure the service provided to customers are the the best.  Perform check-in and check-out registration procedures.  Room reservation, long terms - short terms room assignment  Take care & survey customer satisfaction during their staying make their comfort hotel like home  In charge of tour agent (pick-up/ drop-off services)  Provide information and instruction about traveling for tourists, inbound tour  Arrange time, transportation & tour schedules

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