Acting Shift Leader - Bar & Lounge tại Renaissance Riverside Hotel Saigon

11/2021 → Hiện tại

Ho Chi Minh

Taking an active goal in leading & coaching new comers to make sure SOP is consistently followed Driving guests satisfaction scores & Trip Advisor ranking Maintain organized bar area, make sure food safety & hygiene standards are followed Take care of Administration assignment such as bar stocks, equipment maintenance records, cashier & report directly to line manager Ensures that hotel brand standards and SOP's are consistently implemented, and work with fellow staffs and manager to ensure that the bar & lounge achieves its full potential Opening and Closing Procedures, such as Daily Revenue Report, Daily Inventory of Beverages, Daily Incident Report, and Issue Red Invoice Be in charge of logistic preparation & serving for outside catering event such as Audemars Piquet, Mercedes Viet Nam, Tam Son Yatch, Private VIP Events

Attendant - Bar & Lounge tại Den The Bar

8/2019 → 4/2021 (1 năm 8 tháng)

Ho Chi Minh

Maintaining a professional appearance, friendly & companionable attitude towards customers, management staff & colleagues Ensure that new colleagues or interns are being welcomed & assisting and supporting to get familiar with the new surroundings Providing exceptional customer service to show that the atmosphere is friendly & welcoming that will ensure customers are satisfied and feeling valued Using a till to take orders & process payment using POS as a cashier Preparing & serving high-quality alcoholic and non-alcoholic beverages Engaging with customers & advising them about current promotions Clearing tables, wiping surfaces & operating the dishwasher to ensure ample glassware is available Monitoring & replenishing alcoholic and non-alcoholic beverages in stock For each quarter, cotributing new type of cocktail, in order to put into the menu Handling guest’s special requests for drinks, as well as handling guest’s complains about the service or drinks

Waiter / Part-Time Job tại King BBQ Mac Dinh Chi

9/2018 → 9/2019 (1 năm )

Hồ Chí Minh

Set up tables Prepare for the new working shift Introduce the menu to the customers and take orders Serve beverages to customers Check the number of imported goods and inventory Keep the restaurant clean and tidy

Housekeeping Department - Intern tại Mia Saigon Luxury Boutique Hotel

10/2020 → 1/2021 (3 tháng)

Hồ Chí Minh

Makeup Rooms Clear Linen Complete guest's requests Keep the hotel clean and tidy Flourish flowers and plants

Barista Captain Training by Barista School

6/2021

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Gold Medal of International Coffee Championship

11/2021

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Second Place of International Coffee Championship

11/2022

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Latte Art Training by Barista School - 2022

8/2022

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Latte Art Free Pour by AOA Lab - 2023

10/2023

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