Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Le Phuong Vo
56 Lượt xem hồ sơ
Nữ, 03/08/1990, 35 tuổi
K770 Lê Văn Hiến, P, Hòa Hải, Q. Ngũ Hành Sơn, Đà Nẵng
Cập nhật: 10/03/2021
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Đà Nẵng
Tiếng Anh (Giỏi)
5 sao
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
DUY TAN UNIVERSITY
English for Tourism - Đại học
2009 → 2013
Kĩ năng
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Tổ chức công việc | |
| Quản lí thời gian | |
| Teamwork | |
| Giao tiếp |
Kinh nghiệm làm việc
Level Manager tại MELIA DANANG RESORT
7/2018 → 4/2019 (9 tháng)
Đà Nẵng
Manage the performance of the Executive Lounge in the hotel. Deliver the highest quality and brand service standards to consistently meet and exceed executive guest and VIP expectations. Handle enquiries and complaints promptly and efficiently. Ensure that all guest supplies and amenities are offered and replenished to the required standards. Manager a team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations and attractions of surrounding area. Identify the training needs, assists in the development of a departmental training plan and the implementation of training activities and follows up.
Assistant Front Office Manager tại SHERATON GRAND DANANG RESORT
5/2019 → 7/2020 (1 năm 2 tháng)
Đà Nẵng
Leading and managing all sections of FO department in order to ensure the highest standard Making sure all guests receive prompt and personal recognition. Taking care of front desk operation including guest registration, room assignment and checkout procedures. Handle guest complaints in a polite and efficient manner, give further instruction to the relevant staff if needed to ensure customer satisfaction and maintain a record of all complaints received from all guests. Follow up when necessary and keep the Front Office Management informed of unusual complaints. Being responsible for leading and training to Front Desk team to ensure they are mentored, supported and empowered to provide the highest quality of service at all times. Reviewing and resolving billing and managing manager's cash bank during assigned shift Reviewing customer satisfaction though surveys, social media and direct customer contact. Supporting Duty Manager for services needed at all times. Meeting department revenue goals by driving and delivering upsell opportunities for all products and services. Maintain regular exchange with Housekeeping Department to ensure the information on the room status in Opera is accurate. Coordinate the room cleaning and maintenance in order to accommodate the guest in the hotel as quickly as possible. Coordinate with Reservation Department the daily arrivals and solves the reservation discrepancies or any other unusual situations. Verify that information on city ledger payments and other hotel pre-payment is complete and accurate and coordinates with Finance Department the obtainment of missing. Keep the reception staff informed on the daily operational activities and challenge and provide all information relevant to their job duties through meetings, handover and logbook. Ensure the team complies with hotel security, fire regulations and all health and safety legislation.
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