General Manager tại Onyx Hospitality Group

1/2012 → / (14 năm )

Bangkok

• Operational oversight and accountability of a 129-room hotel. • Established nee best practises analytics across all revenue and expenses departments, altering the internal benchmarking process. • Implemented appropriate strategies transforming an underperforming property into profit generating within a year. • Decreased staff turnover to 15% by implementing an effective employee engagement program, establishing an “open door policy,” and developing personnel through cross training. • Increased revenue by 35% per room, improving GOP by 27.4%, and enhancing guest satisfaction score to 9.0 points.

General Manager tại Onyx Hospitality Group

9/2013 → 8/2013 (1 tháng)

Ko Samui

• Re-opened 208 rooms, 4-star resorts from conception to completion, including hiring, commercial business model, F&B concepts. • Oversaw the re-design of the resort’s two restaurants and three bars. Established a reputation for service excellence and earned media appreciation by establishing an operational service culture. Oversaw training and mentoring sessions while collaborating with the award-winning Singaporean design firm Grey Matters. • Increased retention rate by 96%, delivering 40% in the first year GOP with a 129% positive cash flow. • Ensured low prices with high-quality by establishing a cluster purchasing department. • Delivered top Employee Satisfaction Score within Onyx group by 91% and TripAdvisor score Nr. 5/125

Cluster General Manager tại Onyx Hospitality Group

3/2015 → 3/2015 ()

Ko Samui

• Spearheaded overall activities of two hotels consisting of 406 rooms, including though not limited to administrative, commercial, financial and legal, and operations. • Guided and led a team varying between 330 to 380 members. Managed overall projects of $30M in the renovation of Amari Koh Samui, including refurbishing the resort’s rooms, F&B assets, spa, and events facilities. • YoY GOP growth by 2%, improved guest satisfaction index by 1.5%, transforming the hotel’s F&B outlets to surpass budgets by 12%, despite a slow market and higher local and regional competition. • Centralised and integrated economies of scale and streamlined business from purchasing and procurement, to HR, accounting, and engineering by formalising the cluster structure. • Increased incremental revenue through various events by introducing modern food and beverage concepts and rolling-out a South East Asian food gallery concept. • Coached and mentored three executive assistant managers into GMs within 24 months. • Highest GOP and retention savings versus budget with the Onyx Group portfolio 2016 and 2017. • 100% brand standard audit compliance. • Saved 10% of energy costs for OZO Chaweng Samui by implementing energy saving tools including Solar Panels, AC on motion sensors, Automatic Voltage Regulation (AVR), and energy-saving GreenPower UPSTM design. • Improved the brand’s profile within local community groups, including Skal group and the Thailand Hotel Association

Cluster General Manager tại Onyx Hospitality Group

7/2018 → 6/2018 ()

Pattaya

• Oversight of three major projects, including restoration of upscale Amari Pattaya 297 rooms, the construction of 49 luxury Amari Suites and construction of the mid-scale OZO Pattaya 406 rooms, overseeing a total investment of more than $120M. • Ensured on-time completion of the project delivery while acting as liaison between hotel personnel, contractors, owners, and Management Company. Built and developed long and short-term plans by conducting financial and business forecasting. • Oversaw and planned a portfolio of a large-scale property, Waterpark and F&B developments and restoration projects.

Cluster General Manager tại Leonardo Hotels

8/2019 → Hiện tại

Frankfurt

Managing six hotels in the Frankfurt area with a total of 1,800 rooms and 330 employees, including one opening in 2021. • Restructured the Cluster Teams in Sales, Revenue and Sales Conventions. Developed revenue goals for the Cluster Teams, reducing payroll by 15%. • Redefined comprehensive KPI targets for property GM’s, overseeing budgets and all commercial plans. • Oversaw the opening of Leonardo Offenbach. • Exceeded positive RGI changes for 2 of the 4 open Hotels in 2019, under adverse circumstances. • Improved MPI by 5% of all segments of the business with particular focus on Corporate and MICE for Q4 2019. • Steered and transitioned all units through the Covid pandemic. • CSR repositioning improvements within Frankfurt by developing ties with the local community groups, including DEHOGA, Frankfurt Hotel Allianz and HDV Hotel directoren vereinigung Deutschland e.V.

Pierre Andre Pelletier - Area General Manager,

Montien Hotel Surawong Bangkok, 56 Surawong | Vice-President Asset Management, Conduit House

papelletier2@gmail.com - +66818625033