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Từ 10 đến 20 năm
Tổng giám đốc/ Giám đốc
Thỏa thuận
Toàn Quốc
Tiếng Anh (Giỏi)
4 sao
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hotel school Jakarta indonesia
Hotel Management - Đại học
1990 → 1993
Learn about Hotel Management all dept
Kĩ năng
| pre opening hotel | |
| food and beverage | |
| wine and sommelier | |
| budgeting and forecasting | |
| sales and marketing | |
| hotel cost control | |
| business development |
Kinh nghiệm làm việc
Director of Food and Beverage tại The Chedi Bali
10/2014 → 5/2015 (7 tháng)
Bali
Work description: • Achievement of budgeted food sales, beverage sales, labor costs and profitability. • Timely analysis of Food & Beverage Prices in relation to competition. • Participation and input towards F&B Marketing activities. • Entertainment of potential and existing customers. • Preparation of Sales Promotions & Mailings. • Handle all Food & Beverage inquiries and ensure timely follow up on the same business day. • To co-ordinate with all large group meeting/banquet planners their specific group requirements with the services & facilities offered. This includes proposals, contracts, estimated and actual function statements. With banquet or conferences, the Chef is to be included in food related discussions. • Evaluation forms must accompany all invoices. • Completion of monthly forecast. • Attendance and participation at weekly F & B meeting and Department Head meeting. • To assist in menu planning and pricing. • Consistent check of Banquet Food and Beverage quality, Banquet services and pallet presentation. • Ensuring that services meet customer specifications. • Quality of meeting room set-up. • Liaise on an on-going basis with the Sales Department to ensure all client needs and requirements will be met. • Work with the Chef, Assistant Director of Food & Beverage and Food & Beverage Supervisor to ensure all arrangements and details are dealt with. • Minimize number of customer complaints. Responsibilities: • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. • Preserve excellent levels of internal and external customer service. • Design exceptional menus, purchase goods and continuously make necessary improvements. • Identify customers needs and respond proactively to all of their concerns. • Lead F&B team by attracting, recruiting, training and appraising talented personnel. • Establish targets, KPI’s, schedules, policies and procedures. • Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork. • Comply with all health and safety regulations. • Report on management regarding sales results and productivity.
General Manager tại Bisma Eight Ubud Bali
11/2016 → 11/2018 (2 năm )
Bali
Work description: • Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities. • Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives. • Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections. • Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff. • Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. Responsibilities: • Planning, monitoring, and reviewing sales and marketing activities and strategy. • Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities. • Provides information by collecting, analyzing, and summarizing data and trends. • Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share. • Responsible on all guests relations.
General Manager tại Seed Resort
11/2018 → 8/2019 (9 tháng)
Rote
Work description: • Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities. • Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives. • Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections. • Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff. • Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. Responsibilities: • Planning, monitoring, and reviewing sales and marketing activities and strategy. • Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities. • Provides information by collecting, analyzing, and summarizing data and trends. • Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share. • Responsible on all guests relations.
General Manager tại Plataran Resort Indonesia
8/2019 → 3/2021 (1 năm 6 tháng)
Bali
Work description: • Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities. • Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives. • Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections. • Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff. • Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. Responsibilities: • Planning, monitoring, and reviewing sales and marketing activities and strategy. • Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities. • Provides information by collecting, analyzing, and summarizing data and trends. • Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share. • Responsible on all guests relations.



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