Captain (Shift Leader) tại Casino Service Bar

9/2017 → 3/2019 (1 năm 5 tháng)

Macau

Lead (Assistant Manager) tại Casino Service Bar

3/2019 → 11/2020 (1 năm 8 tháng)

Macau

- Ensure friendly & proper service attitude - Support service and culinary team in satisfying guests’ needs by taking direction and helping to serve all items. - Ensure the efficient day to day running of the shift. Beverage Outlets have necessary back up when needed & service is fast, efficient and delivered with a hospitable and happy disposition. - Check bar set-up and drink preparation work daily. Ensure that all beverage supplies needed for the whole day’s operation are well prepared, including readiness for the next shift. - Arrangement manpower, checking attendance, doing daily briefing. - Creating Maximo. - Generation daily, weekly, monthly report in My-micros system. Inventory stock take. Preparing template tracking. Handling par level stock & equipment. Ordering stock in SAP & ARIBA system. - Scheduling. Daily using software: VR, EMS. - Handling annual leave, sick leave tracking, working Injury report & safety training. - Following Casual Invoice 7 transfer labour hours/ cost - Handling guests complain. - Gather the team with a well-motivated team of professional people