Project Assistant Manager | Production Planner tại Avery Dennison RIS Vietnam Co,, Ltd

1/2012 → 7/2014 (2 năm 5 tháng)

Long An

• Improving productivity and reliability by 10%, and utilization equipment effectiveness by 20%. • Reducing customer's complaint record by 50%. • Successfully setting up Operation Incentive Program (OIP) for over 1,000 employees. • Conducting OIP training for staff, and Indonesian OIP team. • Handling daily production plans for 6 main product lines (RFID, Thermal, PFL, Offset, Digital, Flexo) • Ad hoc analysis to proceed inventory decision making, business plans and forecasts for projects.

Food and Beverage Service Supervisor tại Baltimore Marriott Waterfront

7/2015 → 7/2016 (1 năm )

Baltimore, MD, US

• Assisting the department of a hotel generating $19 million annually to grow in staff service, with a current Banquet Staff Service Score of 83%. • Preparing events set-up up to 1,000 guests including Conferences, Social Events, Weddings and Caterings. • Having outstanding experiences in floor operation, food service, bar, outlet, and event guest concierge. • Assisting Banquet department with inventory control. • Achieving monthly nominated by guests awards. • Coaching new recruits.

Hotel Operations Manager in Training tại Boston Marriott Newton

7/2018 → 7/2019 (1 năm )

Auburndale, US

• Overseeing the operations of Concierge Lounge, F.O., Housekeeping, Health Club, and Room Service. • Increasing Guest Service Satisfaction Score for concierge lounge from 92% to 97%. • Increasing Average Daily Rate by 10% with multiple “unique hotel experiences” projects. • Implementing 5S System and Six Sigma projects for Housekeeping department, and reducing costs by 25% in 6 months. • Achieving first prize in hotel decorating contest among TPG hotels. • Conducting employee training.

Customer Service Assistant Manager tại ERP Sai Gon Co., Ltd.

9/2019 → Hiện tại

Ho Chi Minh

• Developing and implementing new methods, procedures, and systems to improve service performance, which resulted in 10% efficiency increase. • Increasing compliance by 15%. • Supporting other departments in various sales and service activities to ensure an optimal customer service experience throughout the process.

Merit-based Awards & Scholarships for Academic Excellence

7/2021

Merit-based Awards & Scholarships for Academic Excellence 2007 - 2011 HCM City University of Technical Education, Vietnam

Nguyen Truong To Scholarship for Excellent Disadvantaged Students

10/2010

VNHELP, Vietnam

MBA Academic Honors List & Most Welcoming Wildcat Award

5/2018

GPA: 4.0/4.0

First prize in hotel decorating contest among TPG hotels

12/2018

Achieving First prize in hotel decorating contest among TPG hotels in 2018