Waiter tại Hua Ting Restaurant

8/2010 → 3/2011 (6 tháng)

Singapore

*Food & Beverage: - Serving - Communication - Telecommunication - Hostess

Guest Service Officer tại Peninsula . Excelsior Hotel

4/2014 → 11/2014 (7 tháng)

Singapore

- Answering & processing telephone calls - Secretarial & office management duties (e.g. typing & word) - Assist guest to make long distance call & fax handling - Provide information on the import & export business - Basic telephone Ethics – Greetings / Answering - Switchboard handling - Handling guest requests and maintenance faults - Handling wake-up calls - Sale (e.g. park tickets, transportations) - Handling basic enquiries on landmark & attractions in Spore - Handling Arrival/Departure transfer & luggage - Handling hold for collection - Handling guest mail, long storage items / newspaper - Delivering messages / items - Providing direction for guest on facilities / events / landmarks - All day refreshment service - Room inspection - Meet & Greet VIP / Corporate guest - Familiarization of documents, reports, filing & email distribution - Up-selling - Department briefing & communication book - Product knowledge & room categories - Check-in procedures for guest with call/ email/ online/ agent/ walk-in/ corporate reservation - Handling trace & faults - Updating guest profile - Performing follow-up duties - Cash advance & currency deposit - Cashiering procedures for cash /credit card payment & City Ledger Transactions - Procedures for correction of wrong settlement - Creating room reservation - Handling mail - Weekly rate

Marketing Executive tại Gaylin International

11/2014 → 11/2016 (2 năm )

Singapore

Sale & Marketing: - Sell company’s goods and services. - Received inquiry from clients & handling projects - Work out quotation by email & official (Excel) - Ask for supplier price & indent items. Negotiation - Issue Deliver/Sale order & work order. Follow up Purchase Order & Payment term (e.g. Cash, Credit) - Keep good relationship with local & oversea clients. Business trip to gain oversea projects - Make appointment with client for follow up or handling project & get feedback - Search potential clients to make appointment for courtesy visit, self-introduce, give name card. And explanation strongest point & ‘why do not limit yourself to try new company’ - Analyzing, research & comparison supplier price, production, demand, competition & certification of items - Solve the problem & give out solution. Offer & advise suitable freight charge & items for clients if unclear. - Writing reports to Director & CEO every once a week - Keep relationship with other departments such as Finance, Operation & Shipping team.

Manager of Planning and Marketing tại Công ty TNHH Dịch Vụ PSC (Việt Nam)

2/2018 → 2/2026 (8 năm )

Hồ Chí Minh

- Develop and implement B2B and B2C marketing strategies to support business growth. Responsible sale figure in the assigned region. - Build, follow and expand dealer networks while maintaining strong relationships with partners nationwide - Analyze market trends, competitor pricing, product positioning, and customer demand for maintaining and developing potential customers, increasing market coverage, and boosting sales. At the same time, report information to Top Management. - Prepare strategic proposals and marketing campaigns to increase market share. - Follow daily performance and sales progress across regions. - Manage procurement processes including supplier sourcing, price comparison, and negotiations. - Review processes, coordinate business activities, strategic projects and sales schedules, and submit report on each employee's work to General Director. - Going Business trip to evaluations of training sessions, presentations, and strategic planning for sales staff and internal teams to increase work efficiency. - Collaborate with finance, accounting, IT, and audit departments on financial and operational matters. - Manage and translate during business meetings, project follow-ups, and client inquiries to ensure successful project execution

Elves Leung - General Director

PSC Service (Vietnam) LLC.

elves.leung@charter-gilman.com.hk - +852 6618 3893

Trần Thị Thùy Linh - GA & HR Manager

PSC Service (Vietnam) LLC.

linh@pscinsvn.com - 0976045923