AHRM - Consultant tại INNSiDE by Melia Saigon Central

5/2021 → 7/2021 (2 tháng)

Thành phố Hồ Chí Minh, Việt Nam

- Support to install and rebuild the HR database system - Urgent recruitment of vacancies in the Accounting, Room and Reception departments - The link between the Investor and the Management Company to implement issues related to employee and GM salaries and adjustment policies to suit the hotel situation.

Receptionist cum Reservation Officer tại IBIS Budget Sydney Airport

6/2019 → 11/2019 (5 tháng)

Thành phố Sydney, Úc

1. RSVN: - Receive and handle booking requests from guests via email and direct calls - Import and export OTA bookings from SiteMinder to Hotel Opera system - Complete payment steps before guests check in (according to hotel regulations) 2. GSA: - Check in - Check out for guests - Receive call requests from in-house and outside guests - Implement the balance and complete the accounting procedures at the end of the day - Handing over problems or requests from customers to the next shift handover

FB Team Leader tại Mercure Sydney Parramatta

3/2017 → 10/2018 (1 năm 7 tháng)

Thành phố Sydney, Úc

o 03/2017 - 09/2017: FB Attendant - Ensure standards of personal hygiene and behavior as prescribed before working. - Welcoming guests, guiding guests to their seats - Provide menus, advise dishes, take orders, serve food & drinks to customers according to orders, pay, clean and arrange tables - Observing to capture and promptly respond and advise customers' requirements. - Ready to answer and answer all questions of customers o 09/2017 - 10/2018: FB Team Leader - Instruct and check staff to prepare well before serving time. - Attend regular departmental meetings and daily shift opening meetings. - Knowledge of food and drink served at the restaurant - Responsible for guiding and imparting expertise to service staff. - Good implementation of restaurant hygiene, food hygiene and safety. - Well preserved assets, equipment and tools. Make sure the equipment is used in accordance with the instructions for use - Report promptly to superiors on issues affecting service quality - Record in the handover diary the unfinished work - Check the guest service areas, tables and chairs to make sure they have been cleaned and rearranged

FB Supervisor tại The Branksome Hotel and Residences

6/2018 → 4/2020 (1 năm 10 tháng)

Thành phố Sydney, Úc

1. Employee Supervision - Responsible for assigning and arranging shifts and jobs for employees - Monitoring the daily shift, limiting the cases of leaving the working position, irresponsible behavior affecting the restaurant's reputation - Supervising the daily working process of personnel in their management department 2. Monitor staff service standards - Check and supervise the observance of regulations and charters of employees in the department - Find out the requirements and standards of customers' daily meals to organize staff to perform well - Proposing the recruitment of staff to meet the restaurant's personnel situation 3. Asset management, restaurant equipment - Manage the restaurant's assets and equipment - Inventory and replenish equipment and tools in the restaurant weekly 4. Reporting and coordinating other departments - Manage the daily consumption of goods and periodically report to superiors as prescribed. - Close contact with the kitchen and bar to coordinate to bring the best quality products and services to customers. - Regularly reflect, exchange information between departments and learn from experience to improve customer service quality.

AHRM tại Fusion Suites Saigon Hotel

7/2020 → Hiện tại

Hồ Chí Minh, Việt Nam

- Advise and propose to GM on issues in the field of human resources such as: building organizational and operating structure, training and recruitment, salary and bonus plans, welfare regimes, etc. - Planning recruitment, training and development of human resources on a yearly, quarterly and monthly basis for the company. - Building, supplementing and perfecting the processes and regulations applied in the Company. - Develop human resources in the company by creating strategies for employee performance evaluation, recruitment, training and development... - Supervising the departmental system, human resource management strategies and tactics - Supervising, guiding and training HR staff - Working with trade unions, social insurance and other central government agencies - Monitor and ensure compliance with internal regulations and legal regulations - Deal with complaints and violations, possibly taking disciplinary action when necessary - Anticipate and deal with litigation risks - Prepare monthly/quarterly/yearly HR reports for the Investor and the Management Company.

Employee of the Month

5/2018

Nhân viên xuất sắc tháng 5 - Mercure Sydney Parramatta