Guest Services Officer tại Keangnam Landmark 72 Fitness

3/2013 → 8/2013 (5 tháng)

Hà Nội

- Build a good rapport and relationship with all of our members and guests - Deal with customer enquiries in a friendly and efficient manner - Manage the door entry and exit system effectively - To actively promote and sell the various memberships we have available. - Promote member challenges and initiatives - To ensure Safeguarding and Health & Safety procedures are being followed - Able to seek solutions and resolve problems, as and when they arise

Member Services Manager tại California Management Group

2/2014 → Hiện tại

Hà Nội

- Taking care, developing and being responsible for the center's operation as well as the service quality for all members and guests. - Managing the service team (20 staffs and above) to deliver the 5-star service. - Well understanding the SOPs/Policies to support all the circumstances at work. - Well knowing and understanding about P&L, budget management. - Handling all complaint and situation happened (including both external and internal relations). - Cooperating with other departments to achieve the company campaign, mission and revenue.

Company reward: Member Services Officer of the year.

3/2016

Best Member Services Officer of the year in the North area

Phạm Thị Thuý An - District Member Services Manager

California Fitness & Yoga Center

an.pham@cfyc.com.vn - 0349788781