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Trần Hải My
209 Lượt xem hồ sơ
Nữ, 20/03/1995, 29 tuổi
Udic Complex Hoàng Đạo Thuý
Cập nhật: 06/08/2021
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 1 đến 3 năm
Nhân viên
Thỏa thuận
Hà Nội
Tiếng Anh (Giỏi), Tiếng Nhật (Khá), Tiếng Trung (Trung bình)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Bournemouth University
Master of International Tourism and Hospitality - Thạc sĩ
2018 → 2020
Completed six courses and dissertation about global tourism and hospitality industry. Got a 6-month internship in Front Office and F&B departments at Premier Inn - the biggest hotel chain of the United Kingdom and continued to be employed after that.
Foreign Trade University
International Business Administration - Đại học
2013 → 2017
- Academic achievements: GPA: 3.5/4 - Extra-curricular activities: HEAD OF CULTURE DEPARTMENT of Foreign Trade University Community Forum Club *Plan and manage various internal and external events for students and club members *Conduct marketing activities by writing social media posts for the club.
Kĩ năng
| upselling | |
| Giải quyết phàn nàn | |
| Tin học văn phòng | |
| Sáng tạo | |
| Thiết Kế - Mỹ Thuật | |
| Lắng nghe và xử lý tình huống |
Kinh nghiệm làm việc
ROOM DIVISIONS AND F&B DEPARTMENTS INTERN tại Komatsukan Kofutei Hotel
8/2016 → 10/2016 (1 tháng)
Matsushima, Japan
- Greet and see guests off, offer assistance with luggages. - Clean the rooms and make beds. - Set the tables and serve lunch, desserts at the hotel’s restaurant and lounge.
'GO!GO!!TOHOKU!!' PROJECT TOURISM AMBASSADOR tại Sendai Television
9/2016 → 2/2017 (5 tháng)
Sendai, Japan
- Participate in tours to explore attractive points of Tohoku Region. - Utilise social medias to disseminate Tohoku's charms to the world by photos and videos. - Address disadvantages and propose solutions for local tourism by writing reports. - Write and translate promotion articles on website to enhance inbound tourism.
EXECUTIVE LOUNGE ATTENDANT tại Khách sạn Pullman Hanoi
6/2018 → 8/2018 (2 tháng)
Ha Noi, Vietnam
- Greet VIP guests, conduct check-in and check-out procedures and offer customised service to ensure complete satisfaction - Prepare breakfast and dinner buffet areas and ensure they are presented appealingly. - Respond to guests’ inquiries and fulfil guests' specific requests about rooms and services. - Upsell membership card and prepare welcome cards, gifts for loyal members in the Le Accor club.
GUEST SERVICE AGENT & RESERVATION tại Premier Inn Hotel
6/2019 → 4/2021 (1 năm 10 tháng)
Bournemouth, United Kingdom
A multi-tasker who provide great customer service, experienced in a fast-paced environment with multicultural team. - Greet and welcome guests - Preallocate rooms, complete check-in, process payment and check-out for individual and groups. - Answer external phone calls and provide accurate information about reservation, cancellation, hotel facilities and services - Answer internal phone calls from guests and deal with their requests - Make walk-in, over-stay or telephone reservations and cancellation based on booking policies - Upsell ultimate Wifi, breakfast and meal deal packages - Deal with guests' complaints and log them into system - Report and hand over daily events and noticeable problems - Daily account audit to minimize financial errors - Assist and recommend guests with attractions, restaurants and transportation - Update disabled guests log book and discount book - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Mong muốn về công việc
Giải thưởng
Japanese - JLPT N2 (upper-intermediate)
6/2017
135/180
English - Ielts: 7.0 overall
6/2018
Fluent in all four skills
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