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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Nhân viên
12 - 20 triệu
Tiếng Anh (Khá)
100 - 499
Kinh doanh & tiếp thị
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học Công Nghiệp Hà Nội
Quản Trị Kinh Doanh Du Lịch và Khách Sạn - Đại học
2015 → 2019
- Tourism Operations - Hospitality Management - Event Organizer - English for Tourism and Hospitality - Tourism Marketing - International Payments in Travel
Kĩ năng
| Tin học văn phòng | |
| Đàm phán, thương lượng | |
| Hệ thống hoá thông tin | |
| Nắm bắt, xử lý yêu cầu khách hàng |
Kinh nghiệm làm việc
E-commerce Coordinator tại Novotel Hanoi Thai Ha
9/2024 → / (10 tháng)
Hanoi
Oversaw e-commerce operations for Novotel Hanoi Thai Ha and Novotel Suites Hanoi, ensuring seamless online distribution. Analyzed market trends and competitor pricing to implement dynamic pricing strategies, boosting revenue growth. Designed and launched promotional campaigns on OTAs and digital platforms, increasing online bookings. Collaborated with marketing and revenue management teams to enhance online visibility and drive direct bookings. Developed revenue-focused strategies to align with seasonal demand, optimizing occupancy and RevPAR.
Reservation Agent tại Novotel Hanoi Thai Ha
6/2023 → 9/2024 (1 năm 3 tháng)
Hà Nội
Manage FIT & GIT reservations from hotel distributions: Brand.com, OTA, GDS, Direct,... via phone, email, OTA extranet to ensure that all room bookings are performed as per the brand standards. Check arrival lists, special filling arrangements, meal plan codes follow-up report and update correct input of origin, rates and special arrangement, VIP etc daily to ensure that all reservations are recorded and other departments are involved & informed about the same. Follow-up
Reservation Agent tại The Secret Côn Đảo
3/2022 → 4/2023 (1 năm 1 tháng)
Hồ Chí Minh
Working at a representative office at HCM City. Handling GIT bookings, FIT bookings from several sources such as booking engine on the hotel's website, incoming phone call, email, wholesale, social networking... and VIP bookings from owner. Checking daily expected arrivals, highlighting the special request from the guest to prepare the best service in order to welcome the guest on the next day. Cooperating with other departments such as FO, FB, Sales, Marcom .... to solve the problem as SOP. Introducing the hotel products and travel options to the guest: accommodations, transportation, tourist attraction. Recording and reporting the issue to the Reservation Manager/Revenue Manager to seek for the best advice. Handling OTA bookings: Update PMS, follow the due time to settle payment, check monthly commission report. Recording the feedback from the guest about the existing room package, promotion, festive package and report to the manager. Therefore the higher level management can adjust/modify the detail to meet the guest's expectation and also optimize room capacity and effectiveness of advertising campaigns.
Customer Service tại Technology Trade and Tourism Development JSC
1/2021 → 3/2022 (1 năm 1 tháng)
Hà Nội
- Assisting and advising customers who may be choosing from a variety of travel options. - Helping plan travel itineraries by suggesting local tourist attractions and places of interest. - Processing payments and sending confirmation details to customers. - Answering any questions customers might have about the reservation process. - Providing support to customers who may need to amend or cancel a reservation via hotline, email, chat portal and update the reservation - Creating daily reports about revenue, customer satisfaction, SLA index,... to improve service quality
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