Cashier tại JW Cafe Restaurant – JW Marriott Hanoi Hotel

2/2014 → 4/2015 (1 năm 2 tháng)

Hanoi

- Handling the guest bill, close the check; - Handling cash floats, communicate with finance department; - Assisting hostess, server if needed;

Team leader tại Sontaya Restaurant – St. Regis Saadyat Hotel And Resort

6/2015 → 6/2017 (2 năm )

Abu Dahbi, UAE

- Supporting supervisor for arranging staff's schedule; - Handling light guest’s complaint report to manager team; - Do upselling wine; assisting bartender if needed.

Senior Floor Supervisor tại CGV Cinema Vietnam

7/2017 → 8/2018 (1 năm 1 tháng)

Hanoi

- Hiring, training, arranging schedule for staff of fifty; - Handling guest's guest complaint - Supporting team members with their task;

Restaurant Manager tại Xofa Cafe & Bistro

6/2018 → Hiện tại

Hanoi

- Working closely with operation manager to meet revenue objectives, KPIs, training upselling program, ... - Preserving the excellent level of customer service, day to day improving working standard - Leading the team by hiring, training, promoting the talented staffs to supervisors. - Ensuring all food safety procedures are strictly adhered to according to sanitary regulations - Auditing inventory levels to ensure product availability and order products as necessary

Ms Hozu - Owner Xofa Cafe & Bistro

Xofa Cafe & Bistro

mkt.xofacafebistro@gmail.com - 0969373891