IT Manager tại TUI BLUE Villa Retreat Phú Quốc

11/2025 → 3/2026 (3 tháng)

Phú Quốc

Strategic IT Leadership: Orchestrate the comprehensive maintenance and strategic enhancement of IT infrastructure to ensure 5-star reliability, security, and performance standards. Budgetary & Asset Management: Formulate and execute the IT department’s annual budget, focusing on cost-effective resource allocation and managing the full lifecycle of hotel IT fixed assets. Executive Consultancy: Serve as a technical advisor to the Board of Management, proposing innovative technology applications and digital transformation projects to drive operational efficiency. System Governance: Design and enforce data protection protocols and cybersecurity best practices to safeguard corporate and guest data in compliance with legal standards. Pre-opening Project Management: Lead the end-to-end deployment of critical hospitality systems (Opera Cloud, Symphony, MC, E-invoice, Bravo) by coordinating with international brand operators and external vendors. Team Empowerment: Define training programs for the IT service team to meet evolving corporate requirements and ensure high-tier technical support for all stakeholders.

IT Specialist tại Wyndham Grand Phu Quoc

9/2022 → 10/2025 (3 năm )

Phú Quốc

System Migration & Integration: Executed the technical transition from CIHMS to Opera and Symphony systems, coordinating cross-departmentally with Finance, F&B, and Front Office to ensure seamless data flow. Infrastructure Optimization: Managed the technical installation and configuration of the MyTV infrastructure, including complex switch networking and Set-Top Box (STB) deployment. Network Administration: Spearheaded the network upgrade project, transitioning from FTTH to Internet Leased Line and configuring switchboard recording systems to enhance connectivity stability. Advanced Technical Support: Provided high-level troubleshooting and resolution for IT-related issues across all hotel departments, ensuring minimal downtime for guest-facing services. Hardware Lifecycle Support: Managed the distribution and maintenance of computer equipment and peripherals to support the daily operational needs of staff and guests. System Monitoring: Performed daily monitoring of data backups and software maintenance to ensure the integrity of the resort’s information systems.

Senior IT Officer tại Mercure Danang French Village Bana Hills

6/2019 → 9/2022 (3 năm 3 tháng)

Đà Nẵng

Supervise and maintain the stability of the whole IT system in the hotels Assist the IT Manager/Assistant It Manager for the correct installation of technical IT, telecoms and audiovisual equipment and ensures it is in good working order Work effectively with all the systems and applications used in the hotel Interacting with internal clients on all levels to help resolve IT-related issues and provide answers in a timely manner, identify needs and evaluating alternative business solutions

First prize in lecturing the book "How to win friends and influence people"

10/2021

Đây là cuộc thi đọc và hiểu cuốn sách Đắc nhân tâm, sau đó sẽ thuyết trình những nội dung trong cuốn sách cũng như cách áp dụng nó vào thực tế. Tôi là người đã đặt tên cho nhóm, đọc sách, làm slide và cũng là một trong hai người của nhóm thuyết trình cuốn sách này và đạt được giải nhất.

Employee of the month

4/2021

Sau một thời gian làm việc tôi đã học được nhiều kiến thức và kinh nghiệm. Đến tháng 4 năm 2021, được sự công nhận của các trưởng bộ phận cũng như đồng nghiệp tin tưởng bầu chọn làm nhân việc xuất sắc nhất của tháng.